In our previous articles we've approached such issues as correct cargo insurance, clauses of the insurance agreement, term of validity of the insurance agreement and factors which influence the underwriting rate. Today we'll discuss how to obtain insurance. I remind you that professionals of miracle movers, Toronto movers share their experience with you.



In order to obtain necessary compensation from the insurance company, you must prove that insurance event occurred, i.e. terms and conditions of the insurance agreement have not been broken and cargo really has been damaged. Miracle movers, corporate moves would like to pay your attention that usually general procedure in such cases is the same. You must inform the insurance company about the accident by phone, fax, telex or electronic mail. Within two-three days from the date of the insurance event occurrence you must file with the insurance company a written request for payment of the insurance compensation.

At the same time you must forward a written claim to the carrier. This is necessary for recourse claim of the insurance company to the carrier for damage done. Miracle movers, professional office movers advise you to be serious about this problem, since if you do not file such claim within the term provided by the company's insurance rules, which usually is about two-five days, then insurance company has the right not to pay the requested compensation. If the compensation has been already transferred but the term has not been kept then the insured person must return compensation to the insurance company.

Personal experience

Leading specialist of the department of hull and cargo insurance of the company miracle movers, Toronto movers: "In our practice there was a case when the insured company carried sacks with vitamin extra nutrition by road. On unloading the consignee discovered that a part of sacks has been damaged and wetted. A report has been drawn up and photos have been made. Basing on cargo condition, the conclusion that in the truck another cargo has been placed over the insured one was made. The insured person submitted all necessary documents and received compensation. Further we have forwarded a recourse claim to the forwarding agents and received compensation from them".

On the next stage it is necessary to prepare documents in which corresponding state authorities state the fact of cargo loss or damage (for example, in case of auto accident it may be the official report of the road police). Besides, insurance agreement may provide for the compulsory cargo damage survey, which is conducted by the average surveyor (the employee of the insurance company) or by an independent surveyor.

All necessary original or notarized documents related to the insurance event should be sent to the insurance company: the request for payment of the insured amount, delivery agreement or other document confirming the property interest of the insured person, invoices with notices of the carrier in respect of cargo route, certification that carrier (insured person) took all necessary measures to save the cargo, the report of the state authorities etc. In case if cargo has been lost it is necessary to present veridical proof about its departure from the point of delivery and non-arrival to the point of destination. Fortunately in practice of miracle movers, corporate moves there were no cases of cargo loss.

If the insurance amount is small, then it is paid immediately after all necessary documents were submitted. If the compensation is big, insurance company may conduct additional surveys for determination of its exact amount. If the insured person before payment of compensation by the insurance company received payment of damages from the third parties, insurance company pays only the difference between the sum which must be paid under the agreement and the received sum.

In such a way miracle movers, professional office movers would like to pay your attention that it is necessary to sift all risks, which may lead to cargo loss or damage, and to stipulate these situations in the insurance agreement. In case of compliance with all terms of the agreement you will not lose your money.

We hope that our advices will help you in transportation and insurance of your cargo.