When you have an E-commerce inventory based business, you are going to have customer issues. That itself is undisputed fact, the sooner you realize it the better. Items or parts will be broken or missing. The shipper is going to damage something. Or the customer is not going to like something and they are going to tell you that it's all your fault. When I first started selling in E-commerce; this use to really bother me a lot. After doing some research I found out that it is a normal part of business. You simply cannot make everyone happy all of the time. So how do you deal with it? Actually you deal with it one customer at a time but you have to have a system.
Thinking through potential problems is a great way to start. You have to actually plot it out on paper the things that could go wrong or get broken and write in a solution to fix it. This for-thought will keep you from having the ?fireman? principle. That is, you spend a lot of your time putting out fires and stressing over them. You do not want to get into that mode of operation. Probably the biggest factor is a dent in your encouragement. Realizing that these things do happen; make a big difference. Planning for them is key.
Here is how you do it. Take every product that you carry and look at all the parts of that product. If you can order the individual parts or make individual parts as spare inventory, do so. This gives you a plan in case a part is defective or damaged in the shipping process. Have a form for your accounting that covers a replacement part cost and shipping. You will want to track how much things cost you to replace and ship. This can easily be forgotten if you are in the fireman mode. Have some extra stock on hand for replacements. Have a return shipping method laid out so that you can make return labels for the customer to attach to a box that might need to be resent back to you. All the big shippers have this option built into their websites and you can easily go to the tracking number for that customer and get a return label. If you have the item fulfilled through a warehouse, they also have that capability.
Make sure you put a return policy in your website that covers a restocking fee if someone wants to return something because they do not like it or ordered the wrong item. This will also force you to think about a return policy since you will eventually have one. Make sure you add a testimonial or two to that policy, it's free and it's like adding insurance onto your page.
Hopefully this article has helped you with a little thought about developing your Return or problem ?system? Systems are the key to piece of mind when you are in business. All large businesses have them and so should you
How To Problem Solving
As a practicing Marriage, Family, and Child Therapist, I have discovered that most of my clients' problems were unresolved for a very long period of time. Many individuals had been suffering for over twenty years with the same issue. Often couples were fighting repeatedly over the identical problem for at least thirty years, most of their married life.
How unfortunate it is that we are not taught how to communicate, and how to resolve our issues. Being human, it is normal and expected to have problems. The healthy person and couple are not problem free. However, they are successful because they know how to identify their issues, and how to resolve them.
The following guidelines can help you solve your problems so that you can function in a healthier way, learn from your conflicts, and be in harmony with yourself and others.
1. Understand that you can only solve problems when you are in your logical mode (left brain).
2. Begin by expressing all of your emotions by yourself in a constructive way. For example, if you are angry, you can release your feelings by writing them down, yelling into a pillow, taking a walk, or listening to relaxing music.
3. When you feel calm and clear about the problem, write it down as a question. For example, "How can I have enough time for myself?"
4. Then write down all of the possible answers to your question. Let your creativity and sense of humor help you. Sometimes the most outrageous ideas become the best solutions. You may even want to ask a friend to assist you.
For example: get up earlier, limit my organizational commitments, plan at least two evenings at home, fill in my alone time in my appointment book before I schedule anything else, plan a week-end away every month, say "no" to people without feeling guilty.
5. Now cross off any ideas that you are not willing to accept. Be honest and patient with yourself. You may find that you can only change one or two things at a time, especially if you have been struggling with this issue for awhile.
6. Look at the remaining solutions and work out the specific details necessary to carry them out. For example, decide which outside commitments you need to let go of, and who you need to say "No" to. Then plan when and how you will address these people.
7. In order to help you change your behavior patterns, it can be helpful to close your eyes and to visualize yourself spending more time alone, and doing what you want to do.
8. Writing positive thoughts can help you affirm your new patterns. Continue to write, say, sing, or read them until you have integrated your new belief or pattern.
Some examples are: "I, (your name), am spending more time by myself and people accept me. I, (your name), am saying ?no' to other people and I am okay. I, (your name), realize that I need more alone time so that I can rest and rejuvenate, which is a gift to myself and others."
9. Reward yourself for being willing to solve your problem. You deserve it!
In order to solve a conflict with another person, follow the same outline. Be sure that you do not make comments to each other during the brainstorming (#4), so that your creativity will not be stifled. It is also important not to react in any way if either one of you crosses off an idea (#5) that you do not like. Remember that you both have to be able to live with the solutions in order for them to work. Strive only for win-win solutions and you will be successful.
If you do not come to an acceptable agreement, or you still feel upset with yourself or another, then you have probably not worked on the real issue. Explore the actual problem and then begin the process again.
This technique can be used successfully with anyone, including your family members, friends, managers, fellow employees, and neighbors.
As we solve our issues with ourselves and with the people in our lives, we can be happier, healthier, and more successful. When we can solve our conflicts with win-win solutions with other countries, what a peaceful world this will be.
Both Ken Schulte & Helene Rothschild are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
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