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How To Two Step

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What is a Two-Step Sales Process?



A two step sales process is based on the premise that you are not going to close a $10,000 client from a direct mail postcard. You need to get a foot in the door. The two step sales process does just that. It is designed to get the receiver to raise their hand and indicate they are interested.

For a two step sales process to be successful your offer must motivate the desired action. Typical two-step sales process requests include:

- calling to reserve a seat at a seminar

- requesting a report

- setting up a free, no obligation mini needs analysis

- providing a confirmation email address

The actual call to action is less important than just getting the initial response. Once you have a person who is interested, it is much easier to sell them in the second part of the two-step sales process.

Tracking a Two-Step Sales Process

When you use a two-step sales process it is critical that you build in mechanisms that allow you to track these inquires. If you mail out 2500 postcards, you need to be able to log with 100% certainty how many inquiries were generated by that mailing. The other factor you need to track in your two-step sales process is how many of those inquiries turned in to paying clients or customers during 30 days, 60 days, 90 days, 100 days, 180 days whatever it is following the mailing.

You need to know these statistics. It is extremely important when planning your next direct mail campaign and two-step sales process. You must know what is working so you can do more of it.

The Bottom Line on the Sales Process

A two-step sales process is the most effective method for selling using direct mail advertising. With this type of sales process you get the targets to raise their hand first. Then you make the harder sell with only those people who have identified an interest.

The two-step sales process allows you to track your sales results and it lets you focus on those people who have a high likelihood of being converted to paying customers.

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How To Two Step
And you know what—for these people this is probably true. The ads they are running are not designed to produce tangible results.

Most advertising does nothing to motivate a prospect to act—it's simply "image" or "awareness" advertising. If your marketing budget is on par with that of Coke or Nike that's fine, but the rest of us expect a return on those ad dollars.

What you need to do is turn all of your ads into "direct response". These are ads that are designed to generate a very specific response or action. You can apply this approach to any ad, in any kind of media, whether newspaper, magazine, TV or radio.

The purpose of these ads is not so much to "sell" but to generate a list of qualified leads—people who may be inclined to do business with you in future and, most importantly, have given you permission to market to them.

Step one is to create one or more valuable reports, workshops, evaluations, trial products, checklists, newsletters, courses or tip sheets. You know, something like, "How To Tell If Your Roofing Contractor Is Lying To You" or "What Every Senior Must Know About the Canada Pension Plan" or "101 More Things You Can Do With Your iPod."

Now that you have your value packed written report or audio CD, every bit of your advertising - that's Yellow Pages, direct mail, back of your business card, letterhead, email signature, web site - should focus on getting people to pick up, request or download that report.

Don't try to do anything else with your advertising, let the report sell you.

Step two is: Send the report or sample to all who respond and then begin marketing to them like crazy! Why is this approach so much more effective?

Now you can demonstrate your expertise in a non-threatening way, on the prospect's own terms, even if all you can afford is a small ad.

Nobody likes to be sold to, but if they take the time to read your report, understand that what you do that has value, and have an 8-10 page conversation with you, the relationship and trust have begun.

People who have requested your free information are officially a hot lead. They are raising their hand and identifying themselves as someone who is very interested in what you do. Half of your sales job is done!

And now you can measure the response to your advertising! If one offer falls short of your expectations, change something the next time you run the ad and see if the results improve—you are now in control.

Meanwhile you will be building a database of people who you can market to—so send them a newsletter. Invite them to sale events. Offer them incentives.

Put your advertising dollars to work and check the results.
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•How To Two Step, by Joshua Feinberg
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