This is a critical necessity for thriving in international business; irrespective of your nationality. Global businesses function on the principle of symbiotic existence, like the 'connected elements' in nature. After all we cannot assume that our eyes are more important than our ears - we need to keep both in great condition to sustain our peak performance abilities. Similarly in today's hyper competitive world you cannot afford to slacken your high performance business functions. To sustain your profits and business growth, you need to maintain symbiotic relationships with cost effective international suppliers.



China is the world's chosen destination for all kinds of manufactured goods, and DHgate.com the preferred medium to reach out to these factories in a credible and beneficial manner. Online sourcing significantly enhances the global reach of sellers, while benefiting the buyers with enhanced choice, price competitiveness and unmatched convenience.

We humans are never perfect - we all make mistakes. However in business, mistakes can prove to be costly. But even more dangerous is the inability to compromise. Often small communication gaps or minor misunderstandings can flare up into major disputes and un-necessary anger makes the situation even worse. Who is the loser? Both the seller as well as the buyer! A golden rule in managing tricky dispute situations is to follow prescribed rules in business dealings (payment through Escrow account and communication through DHgate.com channels) so as to secure your side of dealings. In case of any problematic business dealing remember to communicate--compromise-escalate.

For example: If there is a delivery issue viz. wrong items delivered, please check your communication log (that's why it is better to use DHgate communication channels to 'dig' into our secure communication archives). Instead of opening a dispute with the seller, communicate and if possible arrive at a mutually agreed compromise (we at DHgate are always there to help like withholding the payment till an agreement is reached). Only when you have exhausted all means of compromise communication, do escalate it to DHgate authorities.

Why do we say this?

It's been our experience that you could strike a really good compromise bargain with the seller, instead of wasteful / mindless fighting. When you escalate to DHgate it negatively impacts the sellers rating (this hurts him badly), besides unnecessarily increasing the dispute period. Believe me it never helped to hurt anyone - not in business, not in relationships.

Success is a marathon and not a 100 meter dash. So you do need to sustain beneficial business relationships to sustain success in long term. Follow rules to ensure the safety of your money and business dealings (DHgate has these rules because of our vast global business experience), and before getting angry show compassion to benefit from compromise (than burning communication bridges forever). Retain the symbiotic mesh of relationships to win always - peace dividend is always more rewarding than angry losses. Please do remember that, DHgate will always be at your (supporting) side - ready to help you the moment you need us. After all we gain only when you gain. Lets us always win by resolving business issues amicably and not angrily - its far more gratifying and profitable too!