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How To Work With Difficult People

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You may not admit it -- but at one time or another; all of us have been difficult people to other people.



It is vital to see if you are in a situation with a difficult person or if you yourself are beginning to be one. The first solution to any problem is recognizing the problem.

Most times, difficult people do not realize they are difficult. They don't see that they are demanding too much from other people. They think their attitude is just normal. Likewise, some of their victims may not see that they are dealing with difficult people.

It's vital that at this early point, we grasp the fact that avoiding difficult people does not solve the problem in question. As earlier mentioned, these people are everywhere. There is no privacy they cannot invade.

Ironically, the more successful you get the more difficult people you have to meet and cope with. Coping with difficult people might even be considered an essential skill to getting and staying successful in your life.

If you enjoy sailing in the sea you have to get used to its moods. The key is not to stay out of it but to learn to sail smoothly through thick and thin. Likewise, it is learning how to deal with a difficult person that gives you smooth sailing amid a storm.

Once you master this, difficult people will start liking you.

So what makes a difficult person difficult?

Everyone out there is fighting a life battle of some kind. The battles may be fierce or mild. Different people have different stress tolerance. When people reach a state of high confusion and overwhelm, they become difficult. They, then, unconsciously project their frustration on you.

As a psychologist, my business is actually in dealing with difficult people, trying to make them less difficult. Once people become aware of their own inner pain, they begin to see how they bludgeon others with it, often unconsciously. Their lives are falling apart because they are critical, judgmental, and hostile to themselves and other people. Everything I do in a session is designed for only one purpose: to make them self-aware.

Given this opportunity to see other people more deeply, I have found the best way to stay objective enough to help them is to follow the advice of Don Miguel Ruiz, a brilliant philosopher. He said that everyone is living in their own dream, their own version of reality. You have to understand that everything they are saying about you is only a projection from that state of unawareness. In fact, they do not see you at all, only their interpretation of what someone like you means to them. Thus, he advised--do not take things personally.

If you base your values and your meanings on someone else's point of view, you have merely traded in your own uniqueness and become imprisoned in their dream. You are letting them define you. No one can truly understand you?for they do not know you well enough to do it.

Once you really get this perspective, you can allow yourself the freedom to see them as they are--i.e. upset about something that has nothing to do with you but over something that is bothering them. They are experiencing something about you that does not even exist in your reality.

Often, too, they do not even use the same words in the same way you do. Let me give you a simple example of the often invisible linguistic barrier that arises between people. Yesterday, I was having a discussion with someone about ?consciousness.? She argued that it had no value for her. This was puzzling to me?because what I was witnessing was a being that was animated because of consciousness. After some investigation, I finally understood that she had narrowed the word down to mean ?figuring things out.? Thus, while I was defining the word as ?sentience, life-force, and awareness,? she was defining it as ?limited, circuitous thinking.?

Thus, even when two people are discussing what appears to be the same topic, they are actually talking about two completely different things. Each in their own minds are convinced that they are correct?because each is viewing something that is perfectly aligned with their own precepts and own vision.

The best way to cope with difficult people is to not take what they have to say personally.

If this does not make sense to you, consider the following.

Difficult people are difficult because:

(a)They project their inner pain on you; and you just happen to be at the wrong place at the wrong time.

(b)They do not even experience you as you are; but only interpret you a certain way because of their limited experience of you.

(c)They do not even see you as you are; but are only caught up in a dream state of what someone like you stirs up in them.

(d)They do not even hear the words you say; but are only interpreting the meaning of your words according to their own hidden definition.

Thus, when you really look at it deeply, it is not wise to take things personally. Once you remain free of getting stuck in their view of you, then you can intuitively understand how to cope with the situation.
How To Work With Difficult People
If this sounds familiar, you have an "organization destroyer" working for you. These are people who on the surface glitter like a diamond but, if you look closer, have many flaws.

On the surface, destroyers look so good that we give them the extra chance and benefit of the doubt. But these people operate behind the scenes destroying morale, causing dissention and dividing teams with an "us against them" attitude.

Because they seem to be such good workers, we question how we can motivate them to stay on the right track. If only we could change them, they would be great employees and as we know, great employees are so hard to find nowadays. The truth is, no matter what we try, they never blossom but only wither on the vine.

Many managers feel they cannot discharge these people because they perform their jobs well. But the laws of physics apply here. Sir Isaac Newton stated, "To every action, there is always an equal reaction." The action in this situation is taking no action and leaving the destroyer in place. The reaction is a further deterioration of morale and employee attitude.

The manager may fear to make a change because the work may not get done. Amelia Earhart said, "Courage is the price life exacts for granting peace." It takes courage to remove a destroyer, but it is the price to create peace in the organization.

Those who remove destroyers from their organizations report that the company functions much better. The trade-off of improving total performance with a possible reduction of efficiency in one area was well worth the action.

Going to work should not be a destructive activity. Attitude in the workplace is a key ingredient to productivity, customer service and employee retention. It is obvious that when one views the whole organization instead of just a job, the destroyer must be discharged.

A key question is how to determine if a person is actually a destroyer or if he or she has legitimate concerns. It is incumbent for the manager to exercise "MBWA" (Management by Walking Around). This means keeping your eyes and ears open and listening to employee concerns and watching their actions and attitude. The judgement is subjective because it is based upon one's experience and observation. In short, act like the monkeys: see evil, hear evil, eliminate evil.

Lee Iacocca said, "There's a world of difference between a strong ego, which is essential, and a large ego, which can be destructive." A manager's role is to know the difference and to have the courage to take the necessary action.
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About Author
Both Saleem Rana & Ray Silverstein are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.

Saleem Rana has sinced written about articles on various topics from Parenting, Travel and Leisure and Careers and Job Hunting. Saleem Rana is a psychotherapist in Denver, Colorado. If you would like to learn how to finally stop difficult people from upsetting you and ruining your life, then you can get more information at. Saleem Rana's top article generates over 1220000 views. to your Favourites.

Ray Silverstein has sinced written about articles on various topics from Small Business, Difficult people and Small Business. Ray Silverstein is president of PRO (President's Resource Organization), Chicago based network of small business peer groups. A CEO three times over, Silverstein is a
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