We all have hard news to convey from time to time. How we do it is oftentimes remembered even more than the message itself. We can sting, educate or enthuse with the same message.



CNN ran a story over this past weekend on 'Bad Bosses,' discussing how few people learn to deal with the power of being in a 'boss' as they climb the ladder to success. They told stories of employees suing their bosses and painted a pretty bleak picture.

I've worked with hundreds of bosses all of whom have wanted to make a difference and who do their very best for both their employees and their management, so my experience is a bit different. Many people in leadership positions are challenged when they get promoted but aren't given the tools to succeed at their new responsibilities.

Those who succeed in leadership positions know that they are in a sandwich position. Always above them will be someone issuing high expectations and below them someone who needs to be motivated, disciplines, protected and inspired. Both levels need satisfying simultaneously.

When speaking of stating their expectations or delivering hard news leaders, often tell me: "I don't want to be the bad guy." To which I reply: The truth is that if you weren't worrying about it, you would really BE the bad guy, and you're not. The fact that you do, shows how much you truly care."

Here are six keys to successfully communicating hard news in a manner that will inspire, not offend:

* Know what you want; know what your specific expectations are of this employee.

* Begin with questions. The staff member may be one step ahead of you, waiting for this discussion and may save you the agony of correcting their actions.

* Know and mirror this person's communication style. If they are bottom line, be bottom line. If they need more information or time to digest, provide both.

* Respectfully tell the truth (no sugar coating if possible.)

* Lead and end with something positive. They'll remember the hard stuff; give them something else to focus upon as well.

* Make sure that your point is being both heard and understood. Oftentimes, the only message that gets across is: "I messed up; I'm not good enough. I'm going to get fired." Ask them what they are hearing and what specific steps they'll take as a result of this discussion. Look closely at what their body language is telling you.

If you worry too much about delivering hard news, you may never get there. Procrastination is a killer to effective communication as your angst will come out in other ways such as body language, impatience or vocal tones.

Universal good for all concerned needs to be served.

* You will unfold courage and strength.

* You employee will know their mistakes and be able to correct. You won't enjoy the growth opportunity unless you step into your role as 'the bad guy' and neither will your employee.

On behalf of those whom you lead, be bold enough to be the 'bad guy' the next time you have difficult information to deliver. This will allow your team to grow, know without doubt what you expect of them and allow your company to prosper. There is nothing any better than to work for someone in a position of authority whom you trust will tell you the truth about your standing? Now that's inspiring! Enjoy your discoveries and have a great week!