The more you know about them and their needs the easier it is going to be to recognize the opportunities to sell them your products or services and to target them exclusively with your offers. Also, understanding your customers makes profiling them beneficial because they in turn will drive in new customers. Understanding your customers allows you the advantage of improving efficiency and improving customer service as you are better able to provide personalized treatment, tailor product offerings, deal with customers in a much timelier manner, and allows for better planning.
In order to succeed in today's very competitive environment, a business owner has to have the ability to predict how much their customers will buy and then how much stock and inventory they will need, these are the benefits of understanding your customer. Your customers are your most valuable source of information so it only stands to reason that because of this it is essential that you understand them. This understanding goes much farther than a standard customer profile of age, gender, income, and so on. You want to pry into their likes and dislikes and why they have chosen you to do business with instead of the guy down the road.
Imagine for a moment if you can, trying to sell your product or service to someone that you know nothing about. It is likely that you would not be very successful at all. The better that you know the customer, the better are your chances of success. When you understand your customers and their purchasing processes, then and only then, can you begin to align your strategy, hence making the best use of your marketing resources. Not knowing your customers means that you don't even have a true idea of who your target market is.
The results would be disastrous to say the least. If you own an appliance store, for example, a couple walks in and asks to look at a new washing machine. Of course once you clench the sale you will try to get them to buy a dryer too. You may or may not succeed in that are BUT what you should have gotten from that transaction is the status of their other appliances such as the fridge, dishwasher, and stove too. Maybe they said they would need a new stove soon but couldn't afford one now or perhaps they said that they were thinking about buying a couple new appliances at tax time. Whatever they said gave you a better idea of understanding them. It also positioned you in an area where you can use some of your marketing tools in the near future to continue on with building the customer relationship and understand your customer better. Understanding your customer needs will help you understand how you can help them.
Jobs In Internet Marketing
I have a friend. Let us call him Abc. He just started internet marketing for only two months. At the end of the second month he could grab around $500. His earning is getting higher and higher since then.
I have another friend. Let us call him Def. He has been doing internet marketing for almost one year. But all he can get is around $300. He can get $5 in a day, but in many other days he can earn nothing.
Why is Abc succeed and why is Def not succeed in their internet marketing? Is it “luck"? Can we say Abc is succeed because he is lucky, and Def is not succeed simply because he is not lucky? Just the same as in traditional business, some are successful because he is lucky. But how about in internet marketing? Is it the same as some of those traditional business pathways?
Based on my experiences, people may succeed in internet marketing because of luck. Why do I say that? Let me explain my own experience.
I tried to sell one good product. I would not say what product it was, but let us say I promote Xyz. As it was my first work in internet marketing, I did not want to embarrassed my clients promoting a non high quality product. I really did a research for a high quality product. I want to satisfy my customers, and only recommend good products.
The time I spent for research was about two months. And even to prove that it was a good product, I bought the product. The product was tangible, and not a kind of software, ebook, and other intangible products. I tried it, and found that everything was good as I expected, means almost no bad side in the product. Simply said that I judged it was a high quality product.
Then I started to promote it through many kinds of internet marketing techniques. The first 3 months I did not get earning at all. The first buyer came in the fourth month. My earning was not so good compared to the time I have spent.
Then I started to find another product to promote through internet marketing. This time I did not take a deep research as I did before. I just tried to find the product I need, then find some reviews by googling on the internet. So the research I did was just from other people who have review the product.
And there, I got the product. The time I spend to find the product was less than one day.
As I did with the previous product, I started to promote it with the same internet marketing techniques. In less than five hours I have already got the first buyer. Total in the first day I got 21 buyers. After two months, the statistic showed the stability of the purchase around 35-50 buyers a day. While the statistic of the first product I promote showed only 1-2 buyers a month.
After several months, I still believed that “lucky" was the factor behind my success for the second product. But I must say that the “luck" could be studied. How? Try to find products needed by plenty of people while at the other hand there are not many people offerring the products. That is what we call “niche". People who can find their niche, they may be lucky. Good luck!
Both Ray Johnson & Sisca Azma are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
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