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Los Angeles Business Times

    View: 
"yes and no"



No, we can't succeed completely on our own. We need support, coaching, people on our team, etc. We need to leverage the wisdom and experience of other people in order to "short cut" the learning curve. We need other people to believe in us in those moments when we've given up on ourselves.

Sometimes we even need divine intervention!

But, the answer is ultimately "yes"! We can and ultimately if we do succeed (at our personal goals) we do so on our own. We are the ones who must make our decisions, attract and hire the right support for ourselves, seek out and pay for the "short cut" advice and training, etc.

"If it's to be, it's up to me"

That's why if my clients thank me for helping them reach their goals, I always take some of the credit, but ultimately shift it back to the client, because at the end of the day, they are the ones "making it happen". They are the ones who put themselves on the line and really go for it.

There are plenty of people in this world that "talk a good game" vs. the "few who do". The ones that get up early if they need to, or spend their hard earned money to learn what they need to know.

Wherever you are in your coaching business, you're already a success for showing up and getting into the game (In my opinion, the greatest game ever played). You're already a success for having taken the steps that have gotten you this far along your path.

Now I'm asking you to take another step further. For you to achieve the next level of success for yourself and your coaching business, you're going to need to dig a little deeper and grow a little bigger (maybe even a lot bigger).

This thing we do called coaching isn't just a hobby, or a career, or a business, it's *who we are* and we aim to change the world! We're not here to make a tiny difference, we're here to ROCK the world.

I want to challenge you right now as you're reading these words to think bigger. I want you to imagine your coaching business times 10! Whatever that is for you, I want you to see it and I want you to see how that makes a difference in people's lives; their smiling faces, living their lives with more energy and happiness every day! Then...

I want you to imagine *your business times 10* and notice how YOUR life will be different. How you'll be happier, have more energy, and a better life style to enjoy!

Now, think about the resources that you would love to have to make "Your Coaching Business Times 10" start to become a reality in this world today!

Maybe it's things like...

* sales and marketing training

* top notch coaching for yourself

* a virtual assistant (or even a regular assistant)

* tech support

* a new office

* new computer

* mastermind group

* a personal trainer

Now... make a decision to take action on one of these things... TODAY! Not tomorrow, not next week, today!!!

If you want to create "your coaching business times ten" it isn't going to happen in the future. The future takes shape today, right now.

As soon as you decide to "go for it" and call upon resources from outside yourself to get help with something you want, you start to interact with the world... and the universe responds in powerful and magical ways. But, the universe says, "you first, then me"

You must strike first, then the universe responds.

Go for it!!
Los Angeles Business Times
As technology marches on, you hear about all sorts of marketing: telemarketing, internet marketing, and so on. What you don't see businesses focused on anymore is the customer. Instead of asking for a name, most companies ask for your "customer ID number". Instead of saying "good morning, and thank you", you hear, "which department can I transfer you to". The customer has truly become lost in the shuffle of electronics and new age gadgets.

Customer service is all about focusing on the customer and on their needs. In the old days, back when we still traveled around by horse and buggy, a person could go into a store and could barter with a friendly clerk who knew their name, their occupation, how many children they had and if they'd had a good winter or not. Now, though, consumers are lucky if they find a pharmacy that prescribes the right medicine to the right person.

Good customer service focuses on building long term relationships with clients by supplying an ever-evolving line of products and excellent service. Businesses that believe in customer service are not focused on the profit from one sale, but rather making sure that the customer is happy with their purchase, so that they will think good thoughts about the company the next time they need a specific product. Customers want to feel appreciated and listened to. Great service is all about listening and caring about the customers, rather than planning their next ad campaign or sales deal.

Say that a consumer purchases a bed frame from a company. During that transaction, the salesman was rude and didn't listen to the consumer. When the consumer called a few days later to discuss a problem he had, he was hung up on. Now imagine this same customer purchasing the bed frame from a company that focuses on customer service. The consumer is listened to, and is helped. When he leaves, he feels as though the salesman really did care about him. The next time this consumer needs a piece of furniture, who do you think he is going to look to?

Good customer service can take take a good company and make it great! Assure your customers that you will be there for them and not only will you win repeat business, but unsolicited referrals. Some companies that have outsourced their customer service to the lowest bidder have realized this when their repeat business started to decline. Naturally, they ended up pulling this back in-house.

You can avoid this blunder by putting "great customer service" high on your mission statement. When you make you customer number one, your payoff will outshine any marketing campaign.

Almost every business can work with customer service, if they want to. The problem is that too many times, companies look to the future instead of to the present.
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About Author
Both Christian E. Mickelsen & are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.

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