Q : What is your return Policy ? Please let us know what type of closeouts, overstock, liquidations or wholesale items that you are looking for.Once the product leaves the factory or distribution center, your order cannot be canceled. This usually occurs within the first 24-48 hours of the product delivery cycle.



How do your warranties work? All of our products are backed by specific manufacturer warranties. will assist you with warranty claims if you bought the product from us. Warranties usually exclude fabrics and foam, which can be subjected to unusually high wear in certain work environments. Warranties almost always cover the basic structural components of the chairs but may exclude the gas cylinders and certain other key components of your office chair.Once the product leaves the factory or distribution center, your order cannot be canceled.

Why should I buy used or refurbished office furniture? In a word: price. Refurbished and used office furniture gives you the quality of new at up to 80% off the price! So, you save money by buying discount furniture, but you don't sacrifice aesthetic appeal.Products leave the factories within accurate time windows as noted on every product detail page. Transit times will vary but you can track your shipment to the minute through the carriers site. Standard ground service will bring your chair to your door or dock, but no further. If you need inside delivery or set-up you must contact us or make a notation at the time of order placement.

What if I have a large order? If you have a large multiple piece order that exceeds $2,500, please contact us. We will need some information before we send our quote out to you.

Who is using Cooler Waters? Most of our business is dedicated to our smaller, ""one-cooler"" customers. We do however service many larger national and well-known companies.Our products sell far below the manufacturer's suggested retail price. Due to this price differential, our manufacturer's have requested that we do not display prices on this web site. If you are looking for a price on any item in our web catalog, please contact a customer service representative at .The co-founders of have a combined industry contact base that spans 50 years. We can procure any kind of office chair, home office chair or lobby furniture built by our trading partners and can most likely acquire products from vendors that are not currently on our site. Please e-mail us or call 866.495.

What happens to items that can't be resold? donations that can't be resold in our online store are either 1) given to literacy charities of our choosing 2) sold to 1/2 Price Books or other discount vendors 3) recycled, if the items are completely outdated or severely damaged. All of our packing materials and some of our shipping packages are recycled. Grist Magazine sends us their used padded mailers and envelopes for reuse. Most of our office furniture - including computer workstations and bookshelves - are secondhand items as well!Please let us know what type of closeouts, overstock, liquidations or wholesale items that you are looking for.To make shipping fair and affordable, we calculate shipping charges based on the total dollar value of the items you're ordering. Here's how it works: Shipping options include either U.