There are plenty of good salespeople out there. They have good product knowledge. They have good selling skills. And they are likable.
The more competition you have, the more products that can do the same or similar things as yours, the more you need to help and advise your customers, not just sell to them.
Great salespeople are an extremely valuable commodity because they are in such short supply. So, what are the bottom line differences between good salespeople and great?
Great salespeople are continually trying to better themselves. They are always layering on new skills while honing the skills they already have.
Don't just be GOOD. Many of your competitors are good and they're doing everything that they can to be better. Become dissatisfied with good. If you are good – want to be excellent. Then become dissatisfied with excellent. When you are excellent, want to be outstanding. Continue along this path as far as you can.
Great salespeople also have a higher level of ambition than ordinary salespeople. Sure, they want all of the things that money can buy, such as bigger houses bigger cars and more interesting vacations. They also want the non – tangible things that money can buy such as respect, admiration and more freedom.
Another big difference between good and great is that great salespeople have a love for selling.
Now, you and I both know that it's possible to make a great deal of money selling without having any love for it. So, what's the big deal?
The big deal is that at the end of a long career in sales, you have been competing against people who do love it. This means that for your entire career you have been competing against people who are willing to invest more time, and more energy in what they do for a living because they love what they're doing.
Putting more time and energy into any endeavor will almost always lead to greater success. This is as true for selling as it is for playing chess, playing piano or playing baseball.
Imagine working for thirty years competing against people like that. For most of your career, you will feel like the salmon swimming upstream. You will have had a very long, very tiring journey, and, at the end of this long journey you will be completely worn out.
But, most importantly, great salespeople are great because they want to get the most out of themselves. The big money is a byproduct of being great. It's just another way of keeping score.
Winner Take All
Selling is a ‘winner take all' competition. The customer rewards the winner at the expense of everybody else. If you are even just slightly better than your competition, you will earn much, much more money.
Let's say you and I are competing salesmen, going after the same big account. If you are only 2 percent better than I am - follow-up, service, closing ability, etc. – and you make the sale, do you get only 2 percent more commission than I do? Of course not. You get it all. You get 100 percent and I get nothing.
That's why a very small increase in your ability or effectiveness can lead to a very large increase in your income.
Here is the one thing that you can do to give yourself that extra advantage over your competition. This is the one strategy that can catapult you from good to great. By adding this one weapon to your arsenal you can guarantee yourself that you will dramatically increase your income.
The solution is to study and understand how your customer is going to use your goods or services – in depth. The best salespeople see things through their customers' eyes. You must not only profile your customer, you must profile their customer too.
That's it. The fastest way to dramatically increase your sales is to understand and help your customers' customers.
CONCLUSION
Each and every single day, we are being tested as salespeople because clients and prospects vote with the dollars they spend.
Show the buyer how they will make or save money by using your goods or services. It is even better if you can translate that into dollars and cents.
Do these things and I can assure you that you will have all of the great successes that your heart desires.
Major Account Sales Strategy
When you're selling your product, do you feel like you are bothering people when you call them? Or maybe you're just intimidated by the whole process of selling over the phone. If so, you are not alone! This is probably the most common business problem I hear about in speaking engagements and individual coaching.
Getting your b*utt on the phone can get you more business several ways. You are reminding the call recipient of your marketing message, building a relationship, giving and receiving referrals and getting sales. Understanding this is the first step toward picking up the phone.
The next step requires serious work. You need to become extremely familiar with your product, your ideal client and the benefits your client derives from your product. Next, you need to write scripts for all possible outcomes. Finally, you need to have a planned outcome for the call and be prepared for that outcome.
Becoming extremely familiar with your product requires first listing all features of your product. This list should include its function, appearance, price, how to get it, etc. From this list, create a new list with the benefits your clients get from purchasing your product. This list can include things like saving time and/or money, improving health or appearance, providing joy, etc.
The next step, which I learned to do from the book "Jump Start Your Business Brain" by Doug Hall, is to make from your list of benefits a new list ? of overt benefits. Overt benefits are often quantifiable and help to differentiate your product from others. For example, instead of saying your product saves your customers time, you would say it saves your customers an average of 1 hour per day. Instead of saying that your product improves health, you might say that your product eliminates morning back stiffness in 3 out of 4 people surveyed.
Don't be surprised if this process takes hours and several iterations before you're happy with the result. You may want to ask your current and past customers for their input. In my experience, they are usually happy to help.
To become extremely familiar with your ideal customer may also take a substantial time investment. FOR MARKETING PURPOSES, it is important to target a segment of the general market for your product. The reason for this is that people are bombarded with marketing messages constantly from every possible source. You need to make an emotional connection with individuals in order to get your message through, and the best way to do that is to target a group that is interested in buying your product.
Research what turns them on about your product and its benefits and use that in your marketing message.
Once this work is initially behind you, you will need to write a script for every possibility, including, but not limited to:
? If they answer the phone
? If someone else answers and asks to take a message
? If someone else answers and tries to prevent you from talking to the decision maker
? If you get a machine
? If the prospect has questions
Always keep in mind what you are selling ? the product or an appointment to sell the product. This is your planned outcome and makes a big difference in your scripts. Also, when they say yes, get whatever important info you need and get off the phone. NOTE: *NEVER* call your best prospect first! Practice on the mediocre prospects first.
Finally, you need to be prepared for the prospect to say yes! You need to have your calendar open, order forms at the ready, be ready to take credit cards or whatever else you need in order to process the ?yes'. Make it as easy as possible for the sale to take place.
After going through this process, maybe several times, you should feel much more confident. Your prospects will benefit from your product ? you're doing them a favor by allowing them to purchase it! In addition, if they say no, they're not saying no to you, personally, they're just saying no to your product. Ask them why they are saying no and keep track of their answers. You can use all information prospects and customers are willing to give you to perfect your sales process.
Both Gary Wollin & Audrey Burton are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Gary Wollin has sinced written about articles on various topics from Customer Service, Finances and Education. . Gary Wollin's top article generates over 60500 views. to your Favourites.
Audrey Burton has sinced written about articles on various topics from Small Business, Work Life Balance and Credit Loans. Audrey Burton, Small Business Coach, is ?The Tigress?. Get her FREE Special Report, ?Closing the Sale is Not Complicated!? and her FREE monthly email newsletter at
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