Guide to Finance

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Make Phone Calls Over

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If you have trouble maintaining good credit, you may find yourself bothered by phone calls from collection agencies. If your debt has been handed over to one such agency to handle, you have already put a black mark on your credit report. However, it is important to know your rights when it comes to debt. Phone calls from collection agencies can be unethical and by understanding the laws regarding good credit, you can protect yourself from illegal practices.



The most important law to review if you think you are being treated unethically is the Fair Debt Collections Practices Act, or the FDCPA. This law will give you all the information you need to understand if the company with which you are dealing is participating in illegal practices. If they are not, contact your government officials or the police to file a complaint.

First and foremost, understand that you have 30 days to review the debt they say you owe. Every once in awhile, people make mistakes, so this 30 day grace period gives you enough time to make sure everything is reported accurately. Before this, debt collectors should not be harassing you by phone or by other means. After the initial 30 days, your phone may start ringing off the hook with collectors urging you to pay your bills. However, be aware of what they may legally say and what is not only unethical, but also against the law.

A debt collector may not threaten you with anything he or she does not have the power to do. For example, bill collectors cannot threaten to use your lack of good credit to ruin your reputation by telling your friends, employer, boss, or anyone else about your debt. In almost every single case, the collector may only share information about your debt with you, your spouse, and the lender. Anything else is a violation, and you can sue a collection agency if they disclose your information to anyone else.

Your collector also cannot threaten to ruin your credit history. This is an empty threat-the damage has already been done to your credit report. Debts are only allowed to be reported for 7 to 10 years, depending on the reporting agency, and so federal law does not allow a collection agency to further ruin your credit in any way. By threatening this, as with threatening to tell others about your debt, the collection company is in violation of the FDCPA, and it is your duty to report the agency to the authorities. A collector also cannot threaten to have you arrested or garnish your wages.

Basically, a collection agency must take you to court to do anything. If they threaten anything other than this, you should not only hang up the phone, but you should also call the police, who can assist you in filing an official complaint. Your good credit is on the line-if a collection agency is misusing their authority, they could be mis-reporting your debt as well. Know your rights to protect yourself.
Make Phone Calls Over
His logic, in both cases was that if you appeared super busy then the other person (a prospect) would want to do business with you because you're a winner. And (he reasoned), it gave you the upper hand in any negotiations. Your apparent success told the prospect you didn't need their business.

Great advice!

Unless you actually want to grow your business. Then it's lousy advice. Who wants to do business with someone who purposely delays responding to you and who intentionally is difficult to work with? Not me.

My old boss got it wrong in a big way. He spent too much time thinking about himself and how he appeared to other people. He thought by creating a certain image, he could manipulate people into wanting to do business with him.

But that's contrary to how good business works. The only sure way to getting and keeping customer for the long term is to focus on them, not on yourself.

Note, this does not mean you completely disregard what you want and need for a business relationship. Not at all! You're in business to help your customers and you can't do that if you run yourself out of business.

When you focus on your customers, you honestly try to see things from their perspective. Your purpose is to help them get what they want. You try to deliver them the best experience you can in the context of what they want and what you're able to do for them.

The deal is by helping them get what they want, you automatically get what you want (the price or fee they pay you, for example).

People and companies who do this continue to attract customers and keep them coming back. They offer service that Seth Godin calls "remarkable." "Remarkable Service" is service that is so good, your customers tell others about it.

It's not hard to be remarkable, especially in how we communicate with people. These days most people do a lousy job returning calls and emails. Several weeks ago, I called a local company to sign up for their service. I waited 24 hours and called again because no one had bothered to call back.

Then, after I gave them my credit card information, I never heard from them again, until I contacted them. They did nothing to reach out to me before or after I placed my order.

What's sad is their responsiveness is not surprising. It's closer to the norm than I like. So, if you want to be remarkable in the eyes of your customers, do these things and you'll knock their socks off:

1. Return their calls and emails right away.

2. Be easy to work with. Be flexible and accommodate their situation.

3. Focus on how you can help them get what they want.

4. Ask them how you can best serve them and listen to what they tell you.

Build your business around these actions and you'll build relationships with customers that will survive just about anything.
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About Author
Both Tom Ambrozewicz & Kevin Stirtz are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.

Tom Ambrozewicz has sinced written about articles on various topics from Free Credit Report Score, Gym and Hypnotherapy. Tom Ambrozewicz, mortgage and real estate broker since 1993, is one of the pioneers in using breakthrough audio technology on his web sites. You can read or you can
Calling Cards From Jamaica
So, next time you are traveling abroad, do carry a long-distance calling card with you
 
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