Offer proof to your prospects. Testimonials are one of the most powerful and cost effective selling tools you can implement in your arsenal of marketing. Why? Because you are offering social proof to your prospects from their peers attesting that your services/products actually work. If you say you are good at what you do, it's self serving. But, if others say you are good...it's credible.
Providing testimonials from current and prior customers of their actual problem and the specific results from your company enhances your company's credibility. It's not enough to say that you solve problems - you have to show your prospects the direct results of other people. Testimonials offer proof that you are the real deal.
People receive a lot of information and they are often skeptical. But, they will be more inclined to buy from you if you show examples of their peers who have achieved positive results. An effective testimonial is filled with specific benefits and substantiates the claims you are making. Whenever possible, testimonials should offer tangible, quantified results. (ex: I lost 65 pounds, I raised my income by 42%, I saved $300, and so on.) To show it comes from a real person, a good testimonial includes a first and last name, a city and state, a business name, their industry, and a website URL.
Be sure to ask people for a photograph. You can add their picture next to their testimonial in your office or a in brochure. It's a great strategy for your website's testimonial section. And, you can take your website to a higher level of interactivity by including audio and video for an even greater impact. If you want to include audio testimonials on your site, I recommend Audio Acrobat for an easy-to-use recording system.
If you are offering a new product or just starting your business, you can contact business associates and offer them a free session or product sample to try. In exchange, ask them for a heartfelt testimonial. Most of the people you contact will be delighted to do a trial run of your offering and provide a testimonial.
On your website, your brochure, and in your presentations, provide testimonials from current and prior customers of their actual problem and the specific results from your company. These third-party endorsements work to sell for you - even when you are not around. Your testimonials also help close the sale with prospects. Depending on your type of business, you can even cover your walls with pictures of happy customers. Or you can create a notebook that shows pictures of customers with your products.
Even after you've been in business for a while, don't stop collecting testimonials. You can use an autoresponder service like Professional Cart Services to automatically follow up with a customer who has purchased something from you to ask them how they are doing. Ask them to provide a testimonial. Incorporating a testimonial into an advertising campaign and/or direct mail marketing is also very effective.
You'll find that incorporating the power of social proof into your marketing arsenal will help spread word-of-mouth advertising. It will also help you easily close sales. Often, a person will review your testimonials and be prepared to buy before you've even met. The reward of collecting testimonials is always worth the effort!
Marketing Power Point Presentation
How do you build a marketing strategy that can have real estate agents hunting for your services? Realtors? are bombarded everyday with a continuous stream of marketing messages from loan officers. They cope with this information-overload by ignoring most of them. So how do you stand out in an over-communicated environment? You'll change the dynamics of your marketing when you understand the importance of positioning. Positioning is a communication tool to reach agents in a crowded marketplace.
Positioning means, you position your services in the prospect's mind.
A position is a place, a place in the mind of the prospect ? a perceptual location. When you market your services, you're competing for this space. If your position is similar in nature to your competitor's, you're competing in an overcrowded place in the prospect's mind.
Take a moment and consider your current position. Look at your communication pieces, which is commonly how agents position your services in their mind, if it's their primary exposure to your business. Your website, flyers, postcards, newsletters, brochures, advertisements, and business card are often the first communication an agent comes across regarding your services. What position are you communicating?
Not sure? Visit your competitor's website, if you switched your company logo with their company logo, how much difference would there actually be in the content or message? For most mortgage companies the answer is simple?very little.
Positioning means, a simple and singular message.
To improve your position, you need to narrow your focus. A position that seeks to be everything to everyone will end up being nothing to everyone. For example, does your messages appeal with the promises? of loans closing on time, rendering superior service, high approval rates, etc.? This position doesn't work. First, it's competing with too many others; secondly, it isn't simple and doesn't focus on a single thing.
Look at examples in other service industries to understand the power of a narrow focus. When Federal Express began, they focused on a single position, a position that hadn't been dominated by other shippers yet. They communicated a single position through every medium ? ?When it absolutely, positively has to be there overnight.?
This intense focus helped them build a brand identity that associated them with being the best at overnight shipping. And when people had packages that had to be delivered overnight and they weren't going to risk their decision - they chose Federal Express.
Southwest Airlines is another example. Their position of the ?low-fare, no frills airline,? helped them dominate and achieve prosperity in one of the toughest and most competitive service industries. They went as far as linking the image of peanuts to their brand identity to associate with the position of low cost. This connected successfully with budget conscious travelers.
Positioning means, setting yourself apart from competitors.
Since most loan officers have positioned themselves identical, realtors see them as all the same. Mortgage services are indistinguishable. So how do you separate yourself?
The more similar the mortgage services, the more important the details. When realtors have to select a loan officer, they look for differences upon which to base their decision. This means the more identical mortgage services are, the more important each difference becomes. For you to separate yourself, accentuate the trivial.
For years, Domino's never stressed quality, price or value. Instead they relentlessly promoted, ?Delivered in 30 minutes, or it's on us.? Over the time of this campaign, they owned the position of speed. Consumers? perceived Domino's as fast and reliable.
Find a niche that is unoccupied in the realtor's mind and fill it first. There are numerous opportunities to specialize your services and occupy niches.
You can position around unique products:
Jumbo Loan expert
HUD expert
Interest Only Specialist
You can position around trivial details of processes:
Loans closed 5 days ahead of COE
Loan approvals within an hour or less
Daily file update alerts for realtors
You can position around gender, ethnicity, or geography:
Specialized in exclusively serving single professionals
Specialized in exclusively serving the Hispanic community
Specialized in exclusively serving Town & Country Ranch
Positioning is your competitive strategy for getting noticed. It is an outward expression of how you want to be perceived. It allows you to create a place for your services in an Agent's mind, where the competition isn't.
Both Wendy Maynard & Jeffrey Nelson are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Wendy Maynard has sinced written about articles on various topics from Writing, Internet Marketing and Makeup. Wendy Maynard, your friendly Marketing Maven, publishes REMARKABLE MARKETING, a weekly marketing ezine for business owners, freelancers, and entrepreneurs. If you're ready to skyrocket your sales, easily attract customers, and have more fun, subscribe at. Wendy Maynard's top article generates over 5400 views. to your Favourites.
Jeffrey Nelson has sinced written about articles on various topics from Debts Loans, Marketing and Real Estate. to get a free copy of Jeff Nelson's Marketing Planning Guide, a 20-page workbook designed to help you outline a strateg. Jeffrey Nelson's top article generates over 33100 views. to your Favourites.
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