Running a business can be fun, but many successful business owners have come to a tough realization that in a business environment, they have no friends. They have employees that are dedicated to the company and they may have customers that are loyal, but the bottom line of the business is the prime concern they have to watch. One of the biggest obstacles they face in the say to day business operations is their own emotions and they need to leave them at home when they head for the office.
For instance, a business owner is approached by their financial expert who tells them they have to cut half of their workers loose in order to meet expenses. This can be an emotional time for the owner as on one hand, many of the workers are loyal to the company and are very productive. On the other hand the company needs to be able to run leaner to make ends meet.
Simply based on the emotions of keeping the business operating, the solution may seem obvious in cutting half the workforce. However, before making that call the owner needs to look at all the facts and not just the financial ones. Questions need to be asked such as how long wills this lack of income last. If we layoff employees, how much will be spent on unemployment compensation? What are other options in cutting expenses, such as is the finance guy really necessary?
If half of the workforce is let go, what will be the effect on productivity and customer service and will the remaining employees be able to handle everything without the additional help? After thoroughly understanding all of the available options and the effects of instituting any suggested changes it is found that half will need to be let go, then that is the right decision for everyone.
Decisions have to be based on how the outcome will affect everyone involved and not just the ones being laid off. Sure, it is a tough decision but one of the responsibilities of a business owner is being able to make the tough calls, knowing it is the right one for the business as well as for the remaining workers. Unfortunately, there is no hard and fast rule about which employees will need to go away. Seniority may be the deciding factor, but some businesses use productivity instead.
For example, a new hire may produce as much or more as an employee with several years experience, the new hire may be a better fit. Owners should never look at payroll as a deciding factor as getting rid of some of the higher paid, long-term employees is also getting rid of loyalty as well as experience.
The decision should be based on who can offer the most to the business, a decision based on facts rather than the emotions of who needs the job more. From a cold fact point of view, if the worker needs the job that bad, they have probably been a consistently hard, productive asset to the company.
Moral Philosophy Business Decisions
An example of cutting back on wasteful spending is ditching old habits of time consuming and expensive delivery of important statements and going for the “greener” option of e-billing and paperless statements.
One of the lesser known ways to cut back on wasteful spending is to have a clearer understanding of where you are putting out the most unnecessary expenses. One of the simplest ways to find out where you are throwing your own money into a dumpster is to closely monitor telephony expenses.
Benefits of Call Accounting
You'd be shocked to know how much money is being wasted on communications… but once you know, you can do something about it! Call accounting helps to monitor, record, and provide detailed reports that work to display important information about what works, what doesn't, and more.
Personal Phone Abuse by Employees
To start with, there is the issue of personal abuse of communication facilities by employees. This can be quite costly, and without the use of call accounting it can be almost impossible to know about “time theft.”
Having a strict policy for employees about personal phone time is useful, but not always effective. However, explaining the use of a call accounting system that monitors personal phone usage is an entirely different story. Not only will you be cutting back on the costs of overages but you will prevent and eliminate the problem altogether.
An additional benefit to raising employee awareness of the use of call accounting is that by decreasing problematic behaviors you will also be increasing employee productivity.
Informative Reports
Call accounting is not just about monitoring your employees. It's about gaining a firm understanding of call expenses. Reports will keep track of call expenses for you, and display this information how you need it displayed. You can tailor call accounting to your unique and individual needs.
Common, important information collected in reports will help you to identify unnecessary telephone expenses, so you can eliminate these expenditures.
You can identify any unanswered calls to a specific group to further increase productivity and reduce lost customers.
Using a call accounting report will help you to identify indicators of optimal performance (such as length of call or the best time to answer) and use this information to raise productivity.
Summary
Regardless of the size of your business, there are many financial benefits to investing in call accounting software. In order to save money, you must understand where you are wasting money and call accounting software will provide detailed reports that tell you exactly where your strong and weak points are.
Not to mention that employee productivity will be increased, and overage on personal phone time (or phone abuse) will no longer be a problem. If you know where you are losing money, you can do something about it!
Both Dock Murphy & Shelley Veazie are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
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