First, act quickly at the close of your QxBid auction.
Contact the winner, and congratulate them. Describe
the item they have won and how the item will be
shipped ? even if this information is already part of
the description for the auction. Remind them of their
winning bid amount, and give them payment options
and instructions. Let them know when the item will
be shipped.

Close your email by thanking them for participating
in your auction. You might even take the QxBid opportunity to tell them about other open auctions that you have
as well. Think of this contact with the winner as a
conversation that you are having with a customer
who is standing at your counter in that imaginary
brick and mortar store.

Once the payment and shipping details have been
taken care of, contact your QxBid buyer again. Let them
know when the item was shipped ? the exact date
and time ? and when it is expected to arrive on their
end. During this contact, let them know that if they
have any problems or questions, that they should
contact you through the QxBid auction site. If they do
contact you in the future, make sure that you
answer promptly, and that you do all that you can
to make them happy with their purchase ? even if
it means issuing a refund.