First, act quickly at the close of your QxBid auction.



Contact the winner, and congratulate them. Describe

the item they have won and how the item will be

shipped ? even if this information is already part of

the description for the auction. Remind them of their

winning bid amount, and give them payment options

and instructions. Let them know when the item will

be shipped.

Close your email by thanking them for participating

in your auction. You might even take the QxBid opportunity to tell them about other open auctions that you have

as well. Think of this contact with the winner as a

conversation that you are having with a customer

who is standing at your counter in that imaginary

brick and mortar store.

Once the payment and shipping details have been

taken care of, contact your QxBid buyer again. Let them

know when the item was shipped ? the exact date

and time ? and when it is expected to arrive on their

end. During this contact, let them know that if they

have any problems or questions, that they should

contact you through the QxBid auction site. If they do

contact you in the future, make sure that you

answer promptly, and that you do all that you can

to make them happy with their purchase ? even if

it means issuing a refund.