One of the first consulting jobs that I ever got was in project management. And let me tell you, there is no greater overwhelming responsibilty than being a project manager and it is something I will NEVER do again. So what exactly is project management and what does a project manager do? Well, that depends on what the business is. Some projects are more overwhelming than others. Since I want to keep this article strictly to my own experience I will go over project management of an automated packing company.
This company packed ladies' shoes. But not through the conventional method that you might think. The actual packing was done by real flesh and blood people but the system used was totally automated and mind boggling to say the least. I'm not going to get into the specifics of how the system worked as this is an article on the actual project management itself but you do need to understand the pieces involved so I will cover them as needed.
Well, the first thing as project manager that I had to do was work with the budget I was given. A project manager is not the ultimate decision maker. That's the person above him, who is usually an executive vice president. In my case it was a divisional manager. A budget was presented to me and I had to set up the project within the constraints of the budget. To do that I had to determine what the project needed to succeed.
In this particular project this was what was needed. The hardware of the packing system itself had to be built from scratch so engineers had to be brought in to construct the system. These were contracted and paid by the hour, so a time estimate of how long it would take to complete construction was made. Then there was the computer software to run the equipment after it was built, so programmers had to be hired. Also it had to be taken into consideration that the programmers would need to be kept on even after the project was finished in case there were bugs found or enhancements that needed to be made. Then there were the workers themselves, the ones who actually packed the shoes, which also included managers to oversee the workers, so a personnel budget had to be made and stuck to. In this case we were way over budget so personnel had to be cut which cut down production.
Then there was the quality assurance team that had to be put together to make sure that the boxes were packed correctly. Then there was the security team that had to be put together to make sure there was no theft. All of the above ultimately came down on yours truly. I'm not ashamed to say the project was a failure on several levels. The machines didn't work as efficiently as expected. The programmers were not very competent and there were a lot of bugs. Production didn't meet expectations. We couldn't pay enough to get skilled packers. It was just one thing after another. After one year the project was abandoned. I was out of a job and I never did anything like this again.
Yes, project management. It's 2 little words with a ton of responsibility.
Project Management For It
Although sometimes it seems that projects take on a life of their own, the simple fact is that projects don't manage themselves. It takes the energy and commitment of a number of people to take a project from the initial idea through inception. As more companies embrace the concept of self-directed work-teams that work on specific projects, project management, will become a more vital element of the workplace. The following checklist will help you create a successful project management office:
- Formulate and outline the project
- Break up the project into manageable tasks
- Keep the project on target and complete it on time
Getting Started
The best way to guarantee a project's success is to start with a strong foundation. Among the questions you should ask when putting together a project kick start:
- Is this something we have done before? If so, what did we learn from the last project?
- Do we have the time and resources to do this project effectively?
- How many people will we need? What sort of expertise should they have?
- Will we need to use outside sources?
- Does top management support the project?
- How long will the project take?
- Once you've put together a workable project plan, you need to put an action plan together so:
- Decide how many people will be assigned to the project. Assign people on the basis of their experience and expertise.
Make sure you have a commitment from upper management regarding adequate resources (funding, staff, time, etc.). Make sure, too, that you know exactly what upper management expects in the way of a given project. Communicate your interpretation of their instructions to your supervisors, and make sure you clear up any questions or confusion before the project begins.
Set up a communication network to ensure that everyone is talking with one another; don't allow people to work in a vacuum.
Create a schedule with specific dates by which different elements of the project will be completed. Build-in a few days to allow for unforeseen problems.
Assign someone the task of keeping records of ongoing progress during the project. This information should be shared with everyone who is working on the project.
If no one from your division has ever worked on this sort of project, consult with people from other departments, or even from other companies (when possible) to get an idea about what to expect.
The Course of the Project
Once the project is under way, there's a strong tendency to put it on automatic pilot. This makes it harder to fend off potential difficulties, and it cuts off any creative ideas that could enhance the project. Here are some ways to keep things moving effectively through the project's duration:
Hold regular meetings. These don't have to be formal three-hour progress sessions - but they should give project members the opportunity to share ideas, voice concerns and ask questions of one another. Some of these meetings should include brainstorming sessions, which promote free flow of creative ideas.
Keep written records of meetings. These make people take the sessions more seriously, and they give anyone who's unable to attend a point of reference from which to work.
Have individual workers provide you with progress reports. These should not be one-sided conversations. Share your ideas, and offer to address the individuals' concerns and answer questions as well.
Make sure deadlines are being met. Make it clear that anyone who anticipates missing a deadline should let you know ASAP; this way, you can adjust schedules, or provide people with additional support staff or other resources.
Keep track of what is being spent on the project. Individuals should provide you with information on how much they spend. Let them know how much money they have to work with so they don't go over budget.
If you're working with outside contractors or people from other departments, make sure you keep them posted on the progress of the project. You should invite them to at least some of the meetings and brainstorming sessions, and be sure to solicit their opinions.
Solicit the opinions of people in the company who aren't involved with the project. Sometimes a fresh perspective can provide the best ideas.
Keep upper management apprised of the progress you're making. This way, you can be alerted to any potential red flags (no manager likes surprises).
The Difference Between Success and Failure
A key factor in the success of the team is its leader. The qualities of a successful project leader include:
- Conscientiousness
- Technical and organizational knowledge
- Honestly/trustworthiness
- Consistency/predictability
- Resourcefulness
When the Project Is Completed
As the project draws to a close, it's important to remember that a completed project is not a project that is over. Here are some guidelines for dealing with the project's completion:
Just before the project is complete, meet with the project team as a whole (and one-on-one) to make sure all the loose ends are tied before the project is submitted. Make sure everyone is given credit for contributions.
Remember you don't have to have a glitzy presentation with video and fancy hand-outs - but your presentation should be professional. Make sure you provide neat, complete copies of your work to upper management, and make certain your presentation is well-planned and professional. A typed copy sent to the supervisor in an interoffice envelope is not enough.
Be sure to give proper recognition to team members when you present the completed project to upper management. It's important to recognize workers in front of their peers, but they deserve recognition "upstairs" as well.
After the project is over and handed in, gather everyone who worked on it and conduct a postmortem: What were the best aspects of the project? The worst? What mistakes were made, and how can you learn from them? Did you budget, enough time and resources? Too much? Not enough? Do you need more of less outside help for the next project? Who has demonstrated expertise that had previously been ignored? How can the entire process be streamlined? Include your outside contractors and consultants in the postmortem and be sure to get their insights.
Both Michael Russell & Amy Nutt are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
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