Amer Siddiq, founder of firm (PPS), believes an essential step for serious landlords is to invest in property management software.
PPS's software products are specifically designed to handle the major challenges faced by landlords.
But according to Amer, many landlords fail to ask the right questions before purchasing their software.
He said: ?Becoming a serious investor brings new problems you won't have experienced before. The answers are provided by clever . The next challenge is to pick the right solution.?
Amer believes landlords should ask:
1.How long has the property management software been on the market? This might seem obvious but if the software is from a new start-up company, then it's natural to be sceptical at first. Because the property market has boomed over the last few years, a number of different vendors have come to the market and disappeared within a couple of years.
2.How many sales have been achieved to date? Don't be afraid to ask this vital question as it will give you a good indication as to how popular is.
3.What kind of support is provided? The support service that sits behind the product is more important than the product itself. It will determine how successful the product is. It's inevitable you will need to speak to someone at some point and the speed and manner in which your query is dealt with will either make you a fan or put you off totally!
4.Who has designed the software? Steer clear from software that has been designed by ?computer techies?. What you want is software that has been designed by experienced landlords.
5.What is the refund policy? It is important that you look into any refund policy that is made available and definitely read the small print.
6.Who is the software recommended by? Check out testimonials and make sure the software is approved and or recognised by the two main landlords associations in the UK, National Landlords Association (NLA) and the Residential Landlords Association (RLA).
7.How often is the software updated? Property management software will always need to be fixed and developed on a regular basis. In the best packages the software can automatically update itself.
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And to be quite honest with you, if your chosen property management software or landlord software solution doesn't provide this then it is lacking a key requirement of every landlord.
This single sheet of paper is likely to answer the vast majority of questions that any tenant will have when they move into the property.
More importantly it provides you with the perfect opportunity to win over the tenants? trust in you.
In the ?Tenant Welcome Pack? you must provide the following essential information:
- Your personal contact details
- The safety certificate details (i.e. for gas, energy performance, electrics etc.)
- The insurance policies (i.e. central heating insurance, plumbing insurance, etc.)
- The utility supplier details (Gas/Water/Electricity/Council Tax suppliers etc.)
- Details of the tenancy deposit scheme (if applicable)
It is always a great idea to have the tenant welcome pack with you when you are showing prospective tenants around the property because should the potential tenant ask ?Who supplies the gas?? you can respond by saying:
?Good question! This is my ?Tenant Welcome Pack? and it shows all the utility suppliers for the property, along with their contact details. All tenants get a copy of this when they move into the property.?
As you can see, this is an excellent way to let your tenants know that you take your property business seriously.
When using the right property management software or general property software a tenant welcome pack is easy to generate. You simply enter all the information once for the property and then the report should be automatically generated at a touch of a button.
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