This Quality Management System is based on two parts. Part one is concerned with your actions. In the article it is represented by the numbers 1 to 5. The second part is all about the results you get. It is in measuring the results - keeping metrics and using them as a platform for learning and adjustments. Applying both parts in a continuous fashion, that will make your business a success. Here it does not matter, if you have a small business, a middle sized company or a big cooperation.

1. Management ability. In your business, you provide development, supervision and continuous improvement of the management system through your personal involvement. This might mean to check the effectiveness of your leadership behavior and improves on it. Are you ready to respond on future leadership-requests?

2. Business politics and business strategy. Politics and strategy should be based on the present and future needs and expectations of all relevant groups concerning the company. Plans or methods are created for the purpose of achieving a goal. You can collect information and process it in order to define market and market-segments, in which the organization wants to operate today and in the future.

3. Employees. The knowledge and the competences of the employees are determined, developed and upheld. Employees are involved and are empowered to independent action. It is very positive to involve co-workers also in the development of the personnel-politics, strategies and plans.

4. Partnership. External partnerships and finances are managed systematically. Increase the partnership relationship structures in order to achieve an added net value for all people involved. Only if an increase of value is attained for all partners, will the partnership be working in a good spirit.

5. Process organization. Products and services are produced, delivered and taken care of. Another value to your business is to entertain and deepen the customer-relationships. As a businessman, you must shape the processes in the organization including those key-processes that are necessary to realize company politics and your business strategy.

6. Customer specific results. These measuring results show how the customers perceive (for instance. on the basis of customer-surveys, focus-groups, supplier-evaluations) the business. Metrics concerning image altogether can be: - Attainability; - Communication; - Flexibility; - Pre-active behavior; - Reaction.

7. Specific results concerning your staff. This is about internal measuring results, that the business uses, in order to oversee the performance of the staff - to analyze, to plan and to improve and, in order to predict, how the staff perceives this performance. Here you can measure factors of motivation like: - Possibilities, to learn and to reach something; - and Acknowledgment.

8. Results concerning society. Statements about measures that contribute to the protection and lasting protecting of the resources: - Selection of transportations; - Effects on the ecology; - Reduction and avoidance of waste and package; - Substitution of raw material and other business-means.

9. Specific results concerning your key-results. Measuring results, that are used in order to oversee the expected results of the performances this of business to analyze, to plan and to improve. Non financial results including: - Market share; - Development-time until the market-introduction; - Business-volumes; - Success-installments.

Conclusion: Move through all steps. The alternative is to start with an easy part.