When making a decision to buy any piece of software there are a number of criteria typically evaluated. One of the most important elements in the decision process is the strength of the company that builds the software. In fact a survey of 19,000 customers has identified that company strength is the most important factor in choosing software, with the price of the software being the fifth most important element.
In evaluating a company's strength I would suggest you ask the following 15 questions, the answers to which will provide invaluable information in determining the viability of the company, their processes and their commitment to the product you are reviewing.
1. How long have you been in business?
2. When was you last upgrade released? When is the next one planned?
3. What's involved in doing an upgrade?
a. Can your customer's do it?
b. Are upgrades included in your annual fee?
c. Are they downloadable from your website?
d. Is documentation (installation instructions etc) included with the upgrades?
4. Are manuals available for the software?
5. Does the software update cost include phone based tech support?
6. What percentage of customers are current with their annual support contract?
7. Where is the product heading? Technology/Functionality? When do you plan to get their?
8. When did you last put your prices up?
9. Are you planning for the next realease of Windows yet?
10. Can i build my own reports?
11. Why did you choose your current development platform?
12. What does it cost to have someone come onsite a fix a problem?
13. Who does the training, are there scheduled courses?
14. Can i talk to a customer who implemented in the last 6 months?
15. How much have you spent on research and development in the last 12 months?
Importantly there is no right or wrong answer to these questions, and the answers may vary greatly from one vendor to another. There are however some answers that should throw up a red flag:
Question 6 – This is generally a good guage of customer satisfaction. If the vendor can not provide this information, or is not willing to do so then you can anticipate a support issue or poor customer satisfaction with the product.
Question 10 – You should always have the ability to get to your own data. If you require a programmer to build new reports then you will consistently be biting into your ROI.
Question 14 – If the vendor skirts around this issue then they are uncomfortable letting you talk to a recent customer and therefore maybe hiding something from you, perhaps a difficiency in their product or in their implementation process.
Question 15 – The answer to this question identifies how ‘productised' the software is. A vendor who regularly evaluates their customer's future requirements and spends money on building these into their product is committed to it's current customers. A vendor who spends money only ‘as required' is probably not so committed to building a great product as they are to getting sales.
When getting answers to these questions please also consider that their may be legitmate commercial reasons as to why a question can not be answered, however at a bear minimum your vendor should be able to provide some background into their reasons for not answering.
There are another four important criteria upon which any experienced buyer will evaluate a software purchase which will be covered in future articles.
Questions To Ask Your Boyfriends
1. Will You Finance Part Of The Sale ?
Maybe a better question is how much will you finance when selling your business? If your like most sellers, you'll finance at least a portion of the sale when you sell your business If your unwilling to help with the financing, be prepared for a longer sales process and probably a lower price.
The good news is; you only have to offer short term financing when you sell your business (5-7 years is typical). The loan is amortized over a much longer period, so at the end of the loan term there is still a sizeable amount of principal remaining. But 5 years after selling your business, the new owner should be well established in his business and will be in a better position to obtain his own financing. He can make a single "balloon" payment to pay you off at that time.
How To Protect yourself when you sell your business:
What happens if you finance part of the sale of your business and the new owner is not a success? How do you make sure you get your money if the new owner goes bust? Here are several things you can do to protect yourself against the worst case scenario:
Background check - Before you sell your business you must check out your buyer's background. Your research should include, but not be limited to, credit reports, personal assets, work experience and personal references.
Life insurance - You can have the buyer take out a life insurance policy with yourself as beneficiary.
Additional Collateral - If the buyer has a personal residence with significant equity, commercial real estate or other investments, you can ask him to put them up as collateral.
Personal Guarantee - Just like a bank, you can require the buyer to personally guarantee the loan when you sell your business.
Sales Contract - Depending on the circumstances when you sell, you may want to restrict the new owner's acquisitions, expansions and sale of assets until you are paid in full.
2. What Is The Minimum Down Payment You Must Require?
Price is not the only item that you will negotiate when selling a business. In fact, it may not even be the most important. The size of the down payment, interest rate and length of re-payment can all contribute to a very successful sale.
Once you've decided to sell your business, determine what kind of down payment you'll require. Consider these expenses that you will face after selling:
?Taxes - sales tax, stock transfer tax, real estate stamp tax, and other taxes due at the time of the transaction.
Loans - you'll need enough after tax cash to payoff those business loans not assumed by your buyer.
Fees - appraiser, attorney and accountant's fees, and in some cases broker's commissions.
Regardless of the amount you need when you sell your business, you always want a substantial down payment so the buyer has a serious stake in the business. The more of his own money he has invested in the business, the less likely he'll be to bail out on you if things get tough. Banks will require 25-30% minimum down payment from a buyer to approve a loan. When you sell your business you should set your minimum down payment at the same level or higher.
3. What Role Will You Play After The Sale?
Unless your buyer has experience in your type of business, he'll probably want you to stay on for the short-term, while he gets comfortable in his new business. Often, successfully selling your business requires that you commit to a training period.
Decide now what role you are willing to play after you sell your business. Will you stay involved on a daily basis for 30 days, 90 days, or not at all? Will you play the role of an outside consultant, and if so, for how long? Will you consult in person or only over the phone?
Unless you find that rare all cash buyer, you're going to be tied to your business to some extent after you sell until the buyer pays you off. Not only is it fair to ask the seller to advise and consult in the short-term, it's in your best interest to be available to help the new owner while he learns the ropes. It might be the key that helps you sell your business faster and for more money.
Both Jay Mccormack & Patrick Jennings are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Jay Mccormack has sinced written about articles on various topics from Computers and The Internet. . Jay Mccormack's top article generates over 590 views. to your Favourites.
Patrick Jennings has sinced written about articles on various topics from Computers and The Internet, Writing. TheBizSeller.com can help sell your business faster and for more profit. Our services are confidential and you never have to pay a broker's fee. For complete details on our services go to:. Patrick Jennings's top article generates over 480 views. to your Favourites.
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