We are living in a competitive age where we are bombarded by different alternative to satisfy one requirement. Here the entire steps in the process from the accessibility of the product to the use of product hold their significance. However, I feel that the most vital in creation of the brand loyalty is the customer services.
The follow-up either from the customer side or the company side will result in strengthening the bond between the company and the customer and vice-versa. One follow-up call from the organization after the sale regarding the customer satisfaction or any issues during the usage or installation of the product could really enhance the positive customer experience. On the other way around if the customer calls in for any query or complaint regarding the product that well handled call/ situation would result in having a loyal customer who would be referring your product and sharing his experience wherever it might be of relevance.
Much is being done to increase the product's value i-e creating more features in the product, making the packaging more attractive etc. But what we are not concentrating on is the after sale situation or even before sale scenarios.
Customer services as said before is the vital part in creation of brand loyalty so considering the fact that for achievement of long-term goals and having colossal customer's base infect let me rephrase satisfied customer base, we need to work on provisioning of the improved customer services.
A proactive approach towards this concern could really prove to be worthwhile. This is the part which differentiate Pro's from amateurs. What amateurs do is that a problem would come and then they would sit down and figure out what could be right resolution of that problem. Whereas on the other hand proactive approach from the ?Pro's? will result in the forecasting the issues and concerns that could be faced by the customer and having a research division placed for the upgrading of the customer's experience.
These days everyone out their can have their say so everyone does. Another step that could be taken is to keep an eye on the global complaint or opinion center ? web ? the convenience of expressing your opinion through blog's, websites etc. Many of the customers they come online and share their experiences with the online community which then creates a global perception. Therefore, in order to cater this watchful eye on the web for such concerns should be handful and if a person comes in to write about the bad experience with some company, he sure will come back if the company will take any steps to rectify the problem and post about it.
Thus in this cutthroat rivalry to gain generous stake in the market among the companies only the proactive will survive. We need to rethink our strategy and devise new plans for the enrichment of the overall customer experience.
Quotes About Customer Service
As most of us know, the reason for taking out a loan is to pay for something that you can't afford at that particular time. The way a loan works is that you pay an agreed monthly amount back to the lender for a set period, until the loan is paid off in full.
Despite what some people may think, there is such a thing as a 'no hassle' loan. Our practical advice will help you avoid some of the common pitfalls and make you realise just how easy the process of applying for a loan should be:
What types of loan are available?
The two types are secured and unsecured. Secured is where you borrow on the value of your house. These loans tend to be more cost-effective, as the rates are normally lower than unsecured, because there's less risk to the lender.
How do I ensure value for money?
• Firstly decide how much you'd like to borrow and ideally over what time period you'd like to pay it back. That way you can shop around for the best loan quotes.
• Always read the small print. Some loans incur charges, such as set up fees or imply you should take out their insurance, which can be expensive.
• Taking out a secured loan (rather than unsecured) will usually offer much better rates of interest, as the risk is not as great for the lender.
Do I have to take out insurance?
No – you don't. However, many lenders may suggest it to you, as it offers protection in certain circumstances (such as illness) if you couldn't cover your re-payments. Also, you don't have to use the insurance offered by your lender, as you may find a cheaper option elsewhere.
If you do decide to take out insurance, remember that it will increase your monthly payments, so you'll need to factor that in to your budget.
What is an APR?
• APR represents the interest you will pay on your loan. It is the Annual Percentage Rate of charge.
• APRs vary dramatically from lender to lender and the one you will be offered could be higher than any advertised, depending on your personal circumstances.
• Clearly the lower the APR, the less interest you will pay on your loan. However, be aware that some lenders advertise a monthly APR on their loan quotes, which when calculated on a yearly basis becomes a lot more expensive.
• Before you sign a loan agreement, your lender is obliged to tell you what APR you will be paying.
What are the pitfalls when applying for a loan?
• Always make sure you understand your loan agreement, as once you have signed it, you are legally bound by its terms.
• When looking for interest rates (or APRs) find out if the loan will be on a fixed or variable rate. Fixed means the amount you pay will remain the same for the length of the loan, but variable means that it could change – which means it's more likely to go up – and this could affect your budgeting.
• Find out abut other conditions attached to the loan and be sure that they suit your requirements. For example, you may be able to take a break from paying for a month or so, or you may want to pay off the loan early. Check that you do not have pay a penalty for such options.
Do I have any legal protection when taking out a loan?
Yes – to a certain extent, as all personal loans are protected by the Consumer Credit Act 1974. However, as already stated, once you have signed a loan agreement, you are expected to fulfil your agreement.
The Act contains regulates how money is lent and cover you for an unsecured loan up to £25,000. If you use a reputable broker it is highly unlikely that you will need to complain about your lender.
Never bury your head in the sand if you get into difficulty. Reputable lenders practice good customer service, but remember the onus is on you to keep to your loan agreement. If you ever find yourself not able to meet the repayments, contact your lender immediately. They should be able to help you, by re-visiting your repayments. However, there may be a charge for this.
Who should I borrow from?
With so much choice on the market these days, it's always advisable to use a broker, who can shop around to find the most competitive tailor-made deal for you.
Both Syed Muzaffar Aqleem Tirmizi & Clive Willis are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Syed Muzaffar Aqleem Tirmizi has sinced written about articles on various topics from Skin Care, Organizational and Public Speaking. Syed Muzaffar Aqleem Tirmizi is part of the operational management in leading cellular operator in Pakistan, specializing in providing training solutions for individuals, teams and organizations. He also specializes in training needs, analysis and mentori. Syed Muzaffar Aqleem Tirmizi's top article generates over 720 views. to your Favourites.
Clive Willis has sinced written about articles on various topics from Finances, Customer Service. Clive Willis has written widely on personal finance subjects. His latest work providing can be found on. Clive Willis's top article generates over 1600 views. to your Favourites.
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