First of all give your car insurance companies claims department a call. Don't forget, you're the customer and your car insurance premiums pay their salary. If the individual you're speaking to doesn't seem to care about your situation, (don't forget to make a note of the name of the individual you spoke to and the date you called) then find and speak to their superior.
Make sure all your documents are ready to prove your point and explain why you're not satisfied. Send it to the individual you speak to marked PERSONAL AND CONFIDENTIAL or e-mail it to them if they give you their direct e-mail address.
If you still haven't gotten anywhere with your car insurance company, find out if your car insurance company has a complaints department. Repeat the above steps a second time with the complaints department. Explain your situation to someone and if they take no action follow up with a phone call to their superior and a letter or e-mail with supporting documents. Don't forget to provide a list of who you spoke to on each date and the result of the phone call.
If you still haven't resolved your problem, contact your local insurance department. They can be reached by phone, mail, or often online. Many insurance departments can provide you with on the phone assistance to help resolve your problem without requiring you to file a formal written complaint. If a written complaint is requested, you may be able to download and print one from their website, fill it in at home and mail it to them.
When you have filed your complaint your local insurance department will notify the car insurance company of the complaint. The car insurance company is required to respond to the insurance department within a certain amount of time, generally between 10 to 30 days, depending on where you live.
Once the Insurance Department has received a reply from the car insurance company they will investigate what should be done and will let you know. This process can take up to 30 days.
Your problem should normally be resolved by now. Insurers do not want to have the Insurance Department decide against them because they have the power to levy a variety of penalties, ranging from fines to actually revoking the license of the car insurance company.
If you have read the above and decide it's all too complicated you could decide to hire a lawyer who specializes in Auto Insurance. Lawyer's generally work for either an hourly rate or on a contingency fee basis. Whatever you decide to do, ensure that you get your lawyer's fee structure in writing. You should also require your lawyer to provide copies of all correspondence to make sure you stay up to date on the progress of your claim. You should also sure your lawyer is aware that he or she must have your agreement before any settlement is finalized.
Ratings For Car Insurance
These variables include both community rating formulas that determine risk in a certain portion of a city or county and individual driving and claims history that determines an individual's level of risk as an insured driver. Often these two standards of ratings come into conflict, causing an individual who is relatively low-risk to receive higher premiums based upon the general risk rating of his or her community.
If there a high number of accidents occur within in a particular city or region in Texas, car insurance rates for everyone will be proportionally higher in response to the greater likelihood of collision. Because Texas car insurance carriers often rely exclusively upon community ratings to determine premium costs, many customers feel that they are paying for other people's mistakes while their own driving record goes ignored.
Perhaps the greatest benefit an insurance agency can offer to anyone is the opportunity to obtain an individual rating that will lower cost without compromising the level of coverage.
This is by no means intended to say that such agencies are more “fair” than other organizations that rely more upon community statistics. Insurance from any agency or company is always offered with the best of intentions, so it is not a matter of someone being fair versus unfair, but rather a matter of time and sufficient manpower. Some Texas car insurance carriers simply do not have a staff that is large enough to offer calculated, safe driving discounts for individuals with outstanding driving history. Due to these limitations, they are forced by their own constraints to rely exclusively upon the community rating system to determine an individual's premium rates.
This of course gets passed on to the customer in the form of higher prices. Choosing to obtain car insurance in Texas from one of these carriers will normally result in a premium cost reflective of the community, not the individual.
When, on the other, hand, a provider can locate a carrier that can also factor individual safety, claims history, and even certain elements of personal excellence into the rating system, things change. The cost of insurance may go down significantly if a provider can prove to the insurance carrier that a particular person, company, or family deserves a less expensive policy based on individual considerations.
Making the rating system work for Texas car insurance customers involves taking a careful look at ways we can meet each individual driver's needs. There are a number of safe driving discounts available for individuals living in high-risk areas. In most instances, there is always a possibility of lowering insurance costs for young drivers, senior drivers, sports car drivers, artisan contractors in need of commercial Texas car insurance, and drivers with accident-free histories. When an agency takes the time to offer each customer an in-depth, personal consultation that will all the relevant facts can be gathered and consolidated into a more favorable, individual rating.
Before opting for coverage based on price alone, consider the benefits of affordable coverage determined by your individual needs and personal qualifications. Texas car insurance does not have to be a cold, generic industry of ratings and high premiums.
Both Jon Provencher & Russell Neal are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
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