While you are a Member of Reservation Rewards, Lost and Damaged Baggage Protection provides additional compensation following the loss of or damage to your baggage by any common carrier airline. This protection covers reimbursement for out-of-pocket expenses incurred while filing a loss or damage claim against a Common Carrier airline, as well as the difference between your claimed amount and the airline's settlement. There is a limit of up to $250 per claim and up to $500 per year. Any payment of this benefit shall be offset against any claim paid under the Delayed Baggage benefit of this service.



The common carrier must approve and pay some amount of the claim submitted. Only one Lost and Damaged Baggage incident will be covered per trip.

You must be a Member of Reservation Rewards at the time of the incident and at the time your Claim is processed. The lost or damaged baggage must be checked under your name. Your claim must be filed with the supporting documentation as soon as possible, but no later than 30 days from the date of Common Carrier settlement. Claims for checked baggage will only be processed and paid after the common carrier responsible for the loss or damage has processed and settled the claim against it. If the common carrier completely denies your claim (does not acknowledge a bag has been checked, for instance), there will be no reimbursement for loss or damages claimed under this plan.

How to Make a Claim

You can initiate a claim at http://www.reservationrewardsinfo.com/. You need to submit a claim within within 30 days of settlement with the Common Carrier Airline. You will need to submit a completed claim form along with a copy of the credit/debit card statement(s) that includes the liability charge. You must include the name of the credit/debit card, the state in which it operates and a phone number for the institution(s) if these are not visible on the copy of the statement(s). Reservation Rewards is always there to help you with your cliam.

Program Exclusions

Lost or Damaged Baggage Protection applies only to bags checked on a Common Carrier. In addition to the qualifications stated above, the following exclusions are not covered:

• Claims denied by the Common Carrier airline



• Claims not filed within 30 days of the Common Carrier settlement

Money or its equivalents, stocks, coins, important papers, stamps, fine art, checks, jewelry, watches, collectibles, electronics, computers, precious metals, precious stones and other compounds, consumable goods, items that spoil, animals, and body parts. Business contents or effects; credit cards; securities; certificates and documents; artificial teeth and limbs; plants and animals; household effects (items used or displayed in a household, not of a personal nature, such as silverware, art objects and bedding); automobiles; motorcycles; boats or other conveyances, or equipment or parts pertaining to such conveyances; property used in trade; aircraft; any type of eyeglasses or contact lenses; tickets, except for administrative fees required to reissue tickets; property shipped as freight, or shipped prior to the departure date; contraband; and hearing aids.

• Loss or Damage caused by war, civil war or radioactive contamination



• Loss or Damage contributed to or caused by voluntary consent



• Loss or Damage contributed to or caused by confiscation or requisition by Customs or other government authority



• Loss or Damage caused by acts of terrorism



• There are special limits of liability for some specific personal possessions including: jewelry, sporting equipment, photographic or electronic equipment, computers and audio/visual equipment. These limits do not increase the Member's total benefits under this coverage. No more than $250 per item up to the Maximum Limit shown on the Listing of Benefits. Items over $150 should be accompanied by original receipts. If receipts are not provided, benefits may be reduced.



• Payment will not be made for this benefit for loss due to: (a) defective materials or craftsmanship; (b) normal wear and tear; (c) deterioration; or (d) rodents, animals or insects.



• In the event of a loss to a pair or set of items, we may at our option: (a) repair or replace any part to restore the pair or set to its value before the loss; or (b) pay the difference between the value of the property before and after the loss.