Even the Federal Trade Commission says that they have seen a steady rise in debt collector complaints, and they receive the majority of them!
Common consumer complaints include debt collectors attempting to collect on more than what is owed; the use of vulgar language in an aggressive manner; the addition of late fees, court costs, and lawyers' fees; sharing of the consumers' personal debt information with family, friends, or work colleagues.
As the economy slumps, more people are falling behind in their loan payments, and consumer debts. Debt collectors are showing more aggression when it comes to collecting on delinquent loans, resorting to questionable debt collection tactics.
At the best of times, debt collectors can be aggressive when it comes to the collection of delinquent loans, however, debtors' lawyers comment that people falling behind in paying their bills are being threatened.
Some tactics being used to collect debts include false information in writing; false lawsuits; false pretense of assuming the identity of a lawyer; garnishment of Social Security benefits - illegally; intimidation and harassment; threats of prison; unauthorized, and improper, withdrawals from the consumers' bank account.
Federal Law prohibits debt collectors from repeatedly calling borrowers' especially if the debt collection agency has received a formal request in writing. It is also against the law for debt collectors to threaten people with lawsuits.
Debt collectors take advantage of the fact that most consumers do not know their rights.
The Fair Debt Collection Practices Act requires that debt collectors treat you in a fair, and ethical manner.
If you find yourself having to fight back against an aggressive, and unethical, debt collector here's some expert advice: the amount of your debt cannot be a misrepresentation; debt collectors cannot use profane, vulgar or threatening language; your retirement accounts (401k, Federal Benefits, Social Security) cannot be legally claimed by a debt collector; you cannot be called before the hours of 8.00 a.m. and 9.00 p.m.; if your place of employment disapproves, a debt collector cannot call you at work; by law, a debt collector cannot contact you if you write them a letter asking them not to - you still owe the debt, and can still be sued, but at least you won't have the added stress of all those harassing phone calls.
Some debts have an expiration date - in California, it is generally 4 years from the date of breach (if a Written Agreement), and 2 years if an Oral Agreement.
If you don't think that the debt belongs to you write to the debt collection agency within 30 days, they are obligated to send you proof of the debt. If you do not owe the debt do not be intimidated to pay it.
We've all faced some sort of financial catastrophe that has caused us to fall behind on our bill payments - whether it be ill-health or an accident, maybe even job loss - but if the money is owed, it is only fair to maintain your own personal ethical code by making every effort to pay off the debt.
Rosenthal Fair Debt Collection
While your best interest is in getting your money back, but you need not forget your other interest which is to maintain your reputation intact and also maintaining your business relationships intact. Once you have spread the bad word about you, any amount of sound business practices cannot heal that bad reputation in the market.
There are several factors at play while you select the best collection agency in town. The definition of best can vary from what you need, some agency may have the most amazing results but is very expensive whereas the other has relatively modest success rate but they charge less. The final decision can then be weighed against several factors. There is no secret formula to get that coveted collection agency.
The most important factor in your decision is the overall success rate of the debt collection agency. That factor alone should outweigh all other factors as that is ultimately what you are looking at the success of the agency in getting you your money through tried and tested techniques. Select an agency of repute which most likely will have good success ratio as the reputation is built in an industry by this factor only. Make sure before you go ahead with agency to know whether they have any complaints against in the Better Business Bureau or are they compliant to FDCPA.
The other variables or factors in your decision to select should be the industry in which the agency operates the cost of services and the kind of relationship they bring to the table. Make sure you check what kind of sample collection letters they have. Also you can check with their existing clients to know better about the agency.
Selection of an agency can be most critical thing for you as that means a lot of money and business reputation at stake. So make you choice carefully and select the best. Be prepared to take a harsh decision if you think the agency you hired does not meet your needs. Shun the current one and go for another one if it happens.
Considering that the collection agency success criteria is not only one to be considered when selecting a collection agency. There is such a range of collection agency services that one can cripple collection probability if not using the right one. There is retail debt (which is what the FDCPA is for) but there is also commercial, medical, insurance, contract and so on.
If you are looking for a collection agency, consider the experience that the collection agency has in dealing with your typical situation. You may have some commercial accounts and find that your collection agency (although considered the best in retail) is treating your debts as retail and hence limiting their efforts to the rules of the FDCPA. That is why the best collection agency would be one that suits to your typical needs and maximize collection probability in the process.
Both Carl Hampton & Amit Kheterpal are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
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