When payments of accounts have been missed, the possibility of collecting what is due to your business may decrease radically. As a result, a business organization wastes time and effort in collecting delinquent payments, instead of focusing on other pressing business matters. In this scenario, the loss to business is indeed very significant.



In order to cut loses many companies hire either 1) individuals as collecting agents or 2) an independent collection agency, specifically to do this particular work of tracking down negligent account holders. Professional collection agencies are especially helpful for bigger companies whose delinquent accounts amount to more than a hundred. These agencies have trained collectors or agents who are taught to do this kind of job well. They also have the proper resources and technology to achieve a better outcome.

Rates for collection agencies vary and are based on a lot of factors, depending on the arrangement you have entered with them. They can either charge a flat rate or take a percentage from the accounts already paid up. As their client, you can also agree on what technique should be applied with collection. Professional agencies must also provide you with regular reports on the progress of the accounts. All these must be pre-arranged and agreed upon before you enter into a contract with the collection agency.

Knowing when to use a collection agency for your business

The bottom line is, a collection agency is hired so that a business can proceed with recouping its losses as a result of delinquencies. But when does a business need to hire an agency for assistance? Look for the following indications:

- When there is a failure to commit to the payment terms, especially when the debtor has become negligent of his or her obligation. Collection agencies can recover potential losses to your company because they waste no time and quickly act on the delinquency by calling, writing and even visiting the debtor at his known addresses.

- When a debtor denies responsibility of the account. Collection agencies do a thorough process of producing proof of responsibility especially in cases that may require legal counsels.

- When the debtor has had repeated delinquencies or has 'skip' without letting his creditors know of any forwarding address. Such scenario can be professionally handled by a collection agency, since they have the capacity to do skip-tracing.

This hassle-free solution to collecting delinquent accounts is not always without hitches. For one thing, while the collection agency may process and do all the follow ups, your customers may decide to eventually go directly to you and make some sort of arrangement. When this happens, you have to honor the contract between the collection agency and your business. Referring your customer back to them is a better way to deal with the situation. Any correspondence made by the debtor, or even including payments, must all be processed through the collection agency you hired to handle these cases.