These days one way to really get the word out about your small business is to have some kind of social media presence. Social networking platforms like Facebook or LinkedIn can help put a virtual ‘face' to your company, its products, goals, etc. However, the micro-blogging service Twitter, which is a free service that allows you to post messages up to 140 characters, is really helping small business increase their online reach.



No matter how small your business, it is not only important to tap into all the various segments of your personal network, but to also belong to an online social network where others can find you. However, before you even sign up for a Twitter account it is essential that you have a social media strategy. Although it can be a great free way to advertise your services and be in touch with customers (existing and potential), you do have to put some effort into identifying your goals and the kind of online image you'd like to create.

Some Advantages to Twitter for Small Businesses:

Free, Simple to Use

One of the best things about Twitter is that it is free marketing. There is no cost to open the account. You can easily post updates or even links to news, upcoming events, new products, etc. as long as it does not go over the 140-character limit.

Spread the Word Quickly

Word can spread like wildfire on Twitter. If one person raves about your services/products then everyone in their social network will know about it and you can be well on your way to increasing the number of Twitter followers.

Building a Network

Twitter can also be a great place to network with those in your market or to potentially find partnerships with suppliers/manufacturers. Also, you can reach potentially reach those outside your local area, increasing the amount of customers you reach.

Detective Work

You can easily conduct a search to find out who on Twitter has been talking about your business or may be talking about products that you offer. You can then start following and post updates about your company. Further, you can also use Twitter to search for what others are saying about your competitors.

Instantaneous Updates

Unlike promotional flyers, brochures, or email newsletters, you can send Twitter updates frequently throughout the day or week. Some small businesses use it to send out promotions or alert customers to new products.

Some Twitter Tips:

• Spend some time following those in a similar market or those companies that have enjoyed huge Twitter success and observe how they use Twitter. These can be great case studies that you can also apply to your business.

• Do not overwhelm your followers with updates. Sending too many may be annoying, causing some not to follow you anymore. So do not send Twitter updates every hour. Aim for a couple a day or week.

• If someone follows you, make sure to return the favor and follow them back. This is good Twitter etiquette.

• Do not only post updates to advertise your business. You can also share things about your area, community, useful links, etc. Or use it to start conversations with others.

• If you have employees, have them sign up with business Twitter accounts, as they can offer different perspectives on your business. Plus, can save you the time of always being the sole Twitterer.