One of the key mistakes new entrepreneurs make is to create a product or service then try to sell it to someone. Typically they have a passion or talent and true value to offer. However, they are unaware of the needs of the person that they are trying to sell to. This new entrepreneur will become increasingly frustrated because they know that they have a good product and they know what they are trying to sell can really help people. And they remain baffled by why no-one wants to buy. Often at the root of this problem is the lack of awareness of who your target market is and also what they want. If you are unaware of your target market, you can refer to my previous article with tips on how to find that out. When you become clear on your target market, then you will need to go discover what they key needs are. You can make this discovery in a variety of ways.
But first let's focus on what you need to find out: Their greatest pains & frustrations: Put aside what you're selling for a moment and just find out what their greatest pains and frustrations are. Don't try to see how that fits your product just yet. Just find out what it is.
Their greatest desires: This is the flipside of their frustrations. What do they want most? Their greatest desires that often escapes them. Solutions they are seeking: This is related to both categories above but are the solutions to the pains, problems, frustrations and helps them to achieve their deepest desires.
Example: Let's say you are a virtual assistant (someone who provides administrative services to solo entrepreneurs). First, figure out precisely who your target market is (remember serving "everyone" is suicidal in business). When you know who your target market is (e.g. Financial Advisors), then you can start discovering what they want.
Here are a few ways in which you can discover what they want:
Find your target market in your community, take them out to lunch or just call them up and ask for a few minutes of their time.
Ask a friend if they know any financial advisors and let them know that a mutual friend referred you. Ask the 3 questions above.
Do google searches and get onto web sites and read what's happening with your target market
Get onto web sites of your potential competitors and checkout how they are marketing to your target market
Get a couple magazines that are typically read by your target market and find out what they are reading and why
Do a mini survey using a free tool like www.surveymonkey.com
What to do with that information:
Ask questions: In our example above, let's say that you, as a Virtual Assistant, find out that their greatest frustration is all the paperwork they have to file and process. You can ask questions about what makes that so frustrating or painful. What created that frustration in the first place? How long have they been enduring that frustration? What would make that frustration go away? What would life be like without that frustration? What would be the perfect solution for that frustration? So you're asking a lot of questions about what the pain or frustration is and what would solve that pain or frustration for them.
Take plenty of notes. Why? Because the exact words they are using to answer your questions are precisely how you will market and sell your products. When you describe your product or service, you must find a way to connect that description with your target market is describing as their pains, frustrations or desires. When they see their own words in your ad or flyer etc., they will immediately identify with you, your product, and your business because it sounds like exactly what they are looking for.
Small Business Sales And Marketing Assessment
The JV and strategic alliance are so popular and profitable because they leverage the assets (customer list, goodwill, relationship, etc.) your partner has developed with their client and prospect base. Nearly all potential buyers (business and consumer) prefer to do business with a company, firm or practice for which they have a degree of trust.
Marketing legend Dan Kennedy likes to say that we are all walking around holding an umbilical cord saying "plug me in and tell me what to do." Whether you are looking for a place to buy a hot dog,tobuy a yacht, or looking for a brain surgeon or a new church in your community, you are looking for someone to recommend where you should go to obtain the product, service or advice.
Don't make the mistake of confusing the Joint Venture with referrals. Referrals are great for new business and are an effective small business target marketing strategy but generally are given only one or two at a time. Referrals may only come sporadically if you don't have a referral program in place and may be hard to get if you haven't kept in touch with your clients.
JV's can be as simple as selecting a retail partner and issuing a joint coupon to one another's client base. They can also be very complex, multi-million dollar deals between large companies. American Express is an example of a very large and sophisticated company that partners with several other large businesses to leverage the client lists of both firms. If you have an American Express card, you have undoubtedly received several mailings in which they recommend and endorse their JV partners. The partners get the implied endorsement of a blue chip company like Amex and Amex gets increased card purchases as you use the card to buy the recommended partners products.
Now that you've decided to add the JV to your small business marketing tools, where do you start? You start by profiling the characteristics of your ideal client. What else do they buy and where do they buy it? For example, Paul Flood Marketing, which is my company, implements a unique and non-traditional marketing system in small businesses and I guarantee profit increases of 25% or more in as little as 90 days. As the old saying goes, "Fish where the fish are," so I have partnered with other small business consultants, primarily CPA's and small business attorneys, who have endorsed my services to their clients.
If I had tried to contact many of these business owners cold, I would have probably been turned away but the endorsement of my trusted partners established trust. This trust is what you will leverage with your alliance partners.
Armed with the list of potential partners, you formulate your contact strategy. You could try writing letters but I am a strong believer in just picking up the phone and saying to the owner, "Hi, I am a local business owner and I have an idea that could help us both dramatically increase our sales and profits and I'd like to talk with you about it. Do you have a minute so I can explain the concept?
Great, if makes sense for us to talk in more depth, we can arrange a time to get together." The thing I like about the phone is that I can immediately get a feel about the business and the person in just a couple of minutes.
When you first meet, you will most likely need to explain how the Joint Venture small business target marketing strategy works and how it will benefit both of your businesses. Most small business owners are only familiar with traditional marketing or networking so it may take a bit of explaining to get the concept across.
The most common objection you will encounter is the trust factor so bring testimonials and samples of your product, service, practice or whatever you are selling to the meeting. You need to show why the other business owner person know they can trust you and your business? People are naturally wary (as they should be) about referring others to their clients because their reputation is on the line, as is yours.
Always conduct due diligence. Be sure you speak with some of their clients to confirm their claims about quality products and service. If you feel uncomfortable at the beginning, bow out of the relationship gracefully. Ther's no sense in adding aggragvation to your life!
The other objection is the confidentiality of av client list, but that is easily overcome by offering to mail your endorsement of your partner to your list and they mail their endorsement of you to their list. What if you don't have a list? You pay to mail your letter to their client list and you may also want to pay them commissions for sales you get as a result of the mailing. There are some professions that are prevented from paying or receiving finder's fees so if this applies to you, you need to investigate alternatives.
What is the simplest JV strategy? Each partner mails an endorsement of the other's business to their list with a description of the benefits of doing business with them and why they are recommending one another. It's that simple. The key to success of the JV as your small business target marketing strategy is that you and your partners must be proactive in promoting one another and in managing the relationship. As the person who originated the partnership, take control and action to make it happen. If you have a partner who isn't committed, drop them and find another.
When you are actively using the JV as a small business marketing tool, you will be amazed at the results you can achieve in a relatively short period of time. Of course, as with any other business strategy, there are experts like myself who can be delivering profits while you are attempting to find your first partner. The key is to make the decision to make it happen, to leverage your contacts and your list and get started!
Both Allison Babb & Paul Flood are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Allison Babb has sinced written about articles on various topics from Mortgage, Small Business and Finances. And now I'd like to offer you a free audio on "How to Create A Steady Stream of Clients for Your Small Business" at
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