It's a phenomenon that has its roots right back at the dawn of the Internet and online communications. But social media has come on leaps and bounds in the past couple of years, becoming one of the most popular and widely used methods of interaction.
First of all it was MySpace. They took off with a bang after a number of mediocre successes from the likes of Friendster. With the ability to upload images, movies and interact within a community, MySpace tapped into a whole new resource. However, in recent years, it has had its power usurped by upstarts such as Twitter and of course Facebook; bringing extra diversity and improved competition.
Today though, the power of social media has never been greater. Its potential to reach out and communicate with a diverse audience has been quickly identified by businesses and marketers throughout the world. But with something as powerful and largely unmediated as web 2.0, there are dangers as well as positives.
When used properly and to its optimal effect, there's no doubting that social media, whether using Twitter, Facebook, YouTube or any of the other multimedia formats, can provide unprecedented free marketing. But herein lies one of the many pitfalls of using such a diverse source. Users have become immune to, and worse still, are finding themselves turning against spammers.
A spammer is essentially someone who offers nothing except flagrant self-promotion. They'll use whatever resource is available to them to provide links and tell the world how good they are. This excessive exposure does little to offer potential customers anything in the way of confidence.
The key to social media is in its title, it's all about social interaction. Twitter isn't a pathway to guaranteed untold riches. If you are to become successful on any social site, you need to earn the trust of the community and offer a relevant service. Just as a business might offer fantastic customer service that can soon be ruined by poor front of house salesmanship; the same ideology should also be applied to their online ventures.
As with anything in business you don't get something for nothing. You have to work on your social media presence and become an expert in your field. Interact with the community, answer questions promptly and reliably whilst also getting across that strong message which will drive customers to your site - after all, that is still your primary objective lest we forget.
There is an opinion amongst some that social media is to be feared. Yes it can be used negatively, disgruntled employees may revolt and unhappy customers might put the boot in; but if you're confident in your company and the product that you offer, then you shouldn't have any concerns whatsoever. There are professional agencies available who can handle your accounts, if of course you can't do it in house. This will provide you with the expert service without any of the fuss.
It is one of the most popular and cost-effective resources available today. Allowing your business to sidetrack it completely could well be a huge mistake. There are no guarantees of success, but if you're struggling (or even if you're not) to reach out to your customers; social media could well be the solution for you.
Social Media For Business
If you're a 21st century insurance agent and you haven't yet been considering using social media for your insurance business, its growth and high profits, then I've just got to try to get you to rethink the way that you're doing things. Yes, I know--you've been out there networking, shaking hands and getting to know people and giving your business cards to the guys who do the YMCA racquetball thing with you, the nice gals there at the hair stylist's, and the newly moved-in people who just bought new houses (and took on new mortgages) in your neighborhood. You're probably great at it, too. But this is, after all, a new century, and using social media for your insurance business is a powerful and dynamic new tool courtesy of the Internet that you can use to take your networking to another level--that is, through the roof!
The new social media on the Internet include forums, groups like Yahoo Groups, content places where you can publish articles for free and have them come up in Internet or site-subject searches, and social bookmarking websites. Oh, and let's not forget blogging--an insurance agent with a blog these days can really rake the competition over the coals. This is all incredible stuff, and just 10 years ago most of it was impossible and none of it was at the level it is now. In a "plugged-in" world you can reach so many more people all at once than you ever will be able to playing racquetball!
Using social media for your insurance business begins with doing some writing. Remember, you're an expert in your business, and most people don't really understand insurance all that well (if they did we sure wouldn't have this stupid health care crisis in the U.S!). So, you write some dynamic articles all about how insurance works, its intentions, the different kinds, and all that jazz--or, if you're not so handy with a pen outside of signing off to place policies, hire a ghost writer to write the articles for you. Then, publish them online at places like EZine Articles, Articles Base, Search Warp, and Triond. You can include contact information such as your e-mail, your website if you have one (and if you don't have one, may I ask why not?), and your blog. Once people start to recognize you as their local insurance expert, they'll be knocking at your virtual door asking to do business with you (ah, the sweetest of all an insurance agent's dreams!).
But there's a way to make those articles even far more powerful and profitable for you. Use social bookmarking. Social bookmarking sites are places where people publish links to articles that they really like or find highly informative--including their own, if they write any. They're easy to find, because the content sites all have links to some or all of them, and it's pretty simple to see what to do. You can mass-publish your highly informative articles all over the Internet with these social bookmarking sites, and you can also use them to make scores of new online friends who will get the word out about you or give you business themselves!
Another important way to use social media for your insurance business is to, as I mentioned earlier, visit forums and join online groups that relate to the insurance business or things that personally interest you. As long as you don't "spam" or make a jackass of yourself, you can pretty much say whatever you want to in these places and you can post your contact information all over them. Forums and groups are a far cry less formal than content places, because you really just write off the cuff, being all conversational. One of the really hot spots for this kind of thing is a site called Linksreferrals dot com, and any insurance professional should check 'em out.
So, there ya have it in the virtual nutshell. Now get online and do some real networking!
Both Stephen Logan & David Ledoux are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Stephen Logan has sinced written about articles on various topics from SEO Articles, Marketing and SEO Search Engine Optimization. Stephen Logan works as a Writer for leading Hampshire-based SEO Company Impact Media. They offer a full range of services including expert. Stephen Logan's top article generates over 3600 views. to your Favourites.
David Ledoux has sinced written about articles on various topics from Real Estate, Marketing Tips and Marketing. David Ledoux is an author, speaker, trainer and mentor to entrepreneurs. His newest report The Small Business Death Sentence can be downloaded for free at
Captain Cook First Voyage Admiring the stone and intricate brick work of the lighthouse once again, our crew turn away, ambling into the advancing dusk. Extract from the ebook Voyage of the Little Ship Tere Moana.