You must now know that musical instruments constitute a class of very delicate appliances. You must have worked for days trying to make a choice on what will be best for you. You might have become extremely excited about the arrival or imminent arrival of the device. You are expecting a superior quality item, but your delivery has arrived with some defects. What becomes complicated is that the delivery agent only tells you he has been paid to deliver and can do nothing more than that. The local representative of the manufacturer may not be competent to solve your problems. Even when you have been assured that your problems will be solved, is it worthwhile waiting again, similar to what you have been doing? What is the price tag associated with your patience, your worries and other mental and psychological stresses? When such a situation occurs, relax and be calm. You may consider attempting the following suggestions.



Your first option is to make the delivery agent realize that the goods delivered are not in a good state. Then complain, preferably in writing, to the local agent of the manufacturer or if possible to the seller directly. List all particulars of defects. Make sure that you do not attempt to ‘manage' using the devices in that defected state. State the objective of your complain without fear. What do you want? Do you want a refund, a new set of appliance, a repair or a replacement of the defective items? Take a look at your locality. There might be a consumer protection department from which you will seek advice. At times, it may pay to threaten the manufacturer or seller on a possible litigation. A prompt action might follow.

Next be unrelenting in your demands. Your predicaments were not caused by you. The tortfeasor must work with your pace. Allowing them dictate to you may compel you waiting indefinitely. Give them a list of option to select. Make them know you relied on their credit worthiness. Tell them that failure on their part will entail litigation. The truth is that no business will want to put its credibility tested in court.

If possible, get in touch with a legal counselor. He will make an appraisal on any terms and agreement signed between you and the seller. Legal terminologies may be difficult for you to understand. You may realize that the terms of the contract were not fair.

If you have an agreement which entitled you to part payment on receiving the goods, decline to pay the balance until your queries have been addressed.

Tell the manufacturer you are informing others, maybe through the media, of their unreliability and that you intend in the future to select another manufacturer. He will never want this to occur. No honest businessman will ever dream of such an awful public relation.

One of the best qualities realized by even the manufacturer is your personal composure. Completely take control of your emotions. Do not be ruled by intuition. Investigate on the possible causes of these defects. Some are natural. While stating you objectives, you may even sympathize with the manufacturer. Tell him the two of you started together and you will not wish to make an awful publicity on him and that despite this incident, you still intent to continue good relationship with him. You will be surprised that your wonderful diplomacy will bring your good results.