With PC and IT support many small businesses often see costs and not a lot of benefit. However what can cause the biggest problem for a small business buying IT equipment is why. Why this particular PC ? Why a server? What is a server and why should I have one? The benefits are not always obvious to non-technical users. Knowing what advantage the latest technology might have really doesn’t matter if you work out taxes or you worry where your trucks are.
I think there are a number of possible reasons why this happens.
Technical people can appreciate functionality but may not always explain clearly how it can satisfy customer needs.
They can be guilty of not using simple English and pepper conversations with TLA (Three Letter Acronyms) and other IT jargon.
They tend to use IT Speak to explain IT problems they understand as simple, rather than simple English.
So how can we get from IT Speak to Simple English?
IT Speak is its own language. When a language teacher is teaching a beginner class they use a limited range of sentences or expressions to instruct the learners. If they use too many expressions students can get confused and find it harder to understand and learn the language.
IT Speak like any language also has a beginner level and a range of simple expressions that can help users understand and learn.
This is where we need to start. When I was faced with this problem some years ago I recognised it was essential for me to come up with some guidelines to help me talk to users at the right level.
Explain where they are and where the technology will bring them
Work out the basic vocabulary to use
Talk about things the customer can see
Limit talk about things they can't see, using words like "hard disk","memory","program" and "network"
Describe all actions in a step by step manner
Show users how to do things
Give them one easy way to perform an action
Encourage any kind of questions- this boosts user confidence in my experience
There is no such thing as a stupid question!
We also need to remember to stand back from the technology. By helping a customer understand the implications or benefits of a technology, trust is easier to establish and build. As a result there is more potential to develop a long-term relationship. It can also be a very rewarding learning experience.
Stories In Simple English
So what does "No win, No fee" actually mean?
Well if you win the compensation case, you will get your compensation in full you're your solicitor will not deduct any for any legal expenses. With the common no win no fee scheme; the solicitor is agreeing that even if you win the case his legal fees will be taken from the insurance company of the person or organisation responsible for your accident. But if you lose the case then you still do not have to pay anything. Basically is a risk free claim.
The no win no fee phenomenon is ideal for people of a lower income who lack the financial resources. It is for everyday people that have an accident and want the chance to be compensated for their suffering. The money they could win for you could help you rebuild your life, ease the suffering by giving you some money to enjoy for maybe a much needed holiday.
Solicitors will not take on a case unless they are sure they will win it, other wise they will be working for nothing and most solicitors are not stupid, they will not work for nothing. It is quite easy for an experience solicitor to analysis the outcome of a case before even taking the case on which is why they can offer the "no win no fee" agreement.
Lots of people who have an accident don't realise how simple it is to make a claim for compensation. Many people don't understand the meaning of "no win no fee", and are put off by solicitors because of the fees they charge. And people who have little experience with the legal system are less likely to put in for compensation after an accident. People need to be educated and realise that it really is a simple process, without huge forms to fill out and is really risk free. It only takes a simple phone call to get the advice and assurance needed when thinking about applying for compensation.
So if you have been injured in an accident and you want to be compensated for your pain and suffering and for the money you may have lost through lack of earnings then you should find a solicitor that works on a "no-win no-fee" basis. It is nothing to be worried about, the solicitors will explain how simple and easy it is to make a claim and also how this is a risk free option. There are many "No win no fee" websites around with lots of information regarding the way they operate and also the likely financial outcome of different types of accidents.
So it really is worth putting a claim in for compensation if you have been injured. If the accident was not your fault then you are entitled to being compensated and you should apply.
Both Ken O'brien & Carolyn Clayton are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Ken O'brien has sinced written about articles on various topics from . This article is based on a blog entry by Ken O’Brien on the Spear IT website(http://www.spearitlouth.ie ). Ken O’Brien is the owner of Spear IT, a computer services company based in Drogheda, Ireland, which offers a range of managed services all in simple. Ken O'brien's top article . to your Favourites.
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