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The Art Of Small Talk

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One person who wanted to propagate the art of making small talk was the late President Franklin Roosevelt. To see if his listeners were paying attention to him, he would often greet people saying: I murdered my grandmother this morning. Most of the time, people did not notice - until he met one alert woman who replied: I am sure she had it coming. Thus, the President proved that most people have neglected the art of small talk.



Making small talk means making pleasant conversation on casual topics. It is different from conversations which pursue deep topics because making small talk means you do not engage in heavy debate about such deep topics. The point of small talk is to find topics that you and the other party have in common, so that you can form deeper ties with the other person. The preferred effect of small talk is to form ties of friendship with the person you are talking to.

Why is the art of small talk deemed important? It is because small talk can:

1.Create a friendly atmosphere wherein you and the other person can exist.

2.Help you make a favorable first impression on the other person.

3.Permit two people to learn a lot about one another within a short period of time.

4.Help you learn more about a topic that you are interested in.

How can you master the art of small talk then? There are ten steps to doing so:

1.Prior to an event where you know you will have to engage in some small talk, try to bone up on various topics you believe will be of interest to all concerned. It helps if you are actually interested in such topics yourself.

2.Avoid topics which are controversial, too personal, or which may be offensive in some way to the other party. (These could include topics such as problems with your health, family, finances, or other personal issues; death; divorce; violent crimes; loss of employment; poor view of the current state of the economy; incidents of famine, pestilence, war and terrorism; issues that are known to make people react emotionally; religion; politics; and sex.)

3.Learn to gauge the receptiveness of other people to the small talk topic you have selected. This means that if the other party gives you subtle vibes that he does not like the issue at hand, you should find a way to excuse yourself politely from the group and join another group which is more receptive to making small talk.

4.Smile and maintain eye contact with the person you are making small talk with. This helps to raise the comfort level for both you and the other party.

5.Introduce yourself first then lead the conversation by asking an open-ended question. Some people though are naturally shy so if you find this hard, let someone ask the first question then make it a point to join in afterwards.

6.Make it a point to use the name of the other person in the conversation. This shows the other party that you are paying attention.

7.Listen closely so that you can catch key phrases and words, facts and opinions vented by other people in the group. This allows you to make intelligent comments yourself.

8.Self-disclosure is important because it shows the other people around you that you trust them enough with certain information about you. The trick is knowing how much personal information to disclose.

9.Encourage other people to join in by asking for their opinion about the topic.

10.Restate information disclosed in the conversation to show you are attentive.

As you can see, the art of small talk can be kept alive if enough people were to follow these guidelines.
The Art Of Small Talk
Phase 1: The Ice Breaker

So you attend a networking event… you make eye contact with someone you want to meet, you approach them and introduce yourself… now what?

Well having a few powerful, open-ended ice breaker questions should certainly do the trick. For example:

  • A tried and true ice breaker is the proverbial, “So Jeff, what do you do?" In other words “Jeff, what business are you in? Now people love talking about themselves and their business so the idea here is to get them started talking. Most people also love to hear the sound of their own voice so the ice breaker question is critical and essentially sets the tone and potential for the conversation.


  • Another good ice breaker could be, “So Jeff, what brings you here today?"


Now notice on these sample ice breaker questions I’ve repeated the person’s name. First off by doing this it will help burn that person’s name into my head so I don’t forget it. Secondly, people love the sound of their own name – so don’t be afraid to use it throughout your conversation.

Phase 2: Get To Know You Better

Depending on the results of the ice breaker questions you should by now be able to determine whether or not it makes sense to get to know this person better. If not, simply skip this phase and go into your graceful exit. But if you do see a synergy here, by all means try some of these again open-ended, getting to know you better questions:

  • So Jeff, how did you get into that business?


  • What types of challenges keep you up at night?


  • Jeff, help me out here, draw me a mental picture, what does success look like for you and your business?


  • What’s new in your industry these days? Any events or trends that are shaping it?


Now you can use one, two, all of these questions, or more if the situation permits. However, be careful here not to dominate and monopolize someone’s time. If you’re at a networking event, there’s a good chance that they’re there to network and meet other people as well, so it may make sense to go to the graceful exit phase and encourage that you two get together in the near future.

Phase 3: Graceful Exit

It’s vastly important how you leave a conversation – as this is the last impression you make on that person. We’re not looking to create any animosity here by rudely blowing someone off. The key here is as this phase’s title states, is to exit gracefully.

A key difference between the types of questions or statements you make in this phase as opposed to the previous two phases is that now you shift to using close-ended ones. For example:

  • Introduce the person to someone else that may be of interest to them and then politely excuse yourself. The dialogue can go something like this: “Hey Cindy I’d like you to meet Jeff. Jeff’s in the xyz industry as well and I just felt that you two should meet." Now they exchange pleasantries and you immediately exit the conversation by saying something like, “Well you two probably have a bunch to talk about. Cindy I’ll catch up with you later and Jeff, it was great meeting you."


  • Another example of a graceful exit may be: I can certainly see some synergy between what you and I do. Can I give you a call next week to set up some time to talk further?


  • Or, it’s been great meeting you, will I see you at future meetings?


  • And lastly, wow, this is quite an event don’t you think? Well we should probably keep moving… it was great meeting you Jeff!




So now you're aware of and armed with some actual strategies for the 3 phases of small talk. The key now is to get in the game and practice, practice, practice and you too can see the results you would like for your business.

© 2006 Online Marketing Muscle -- All Rights Reserved.

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About Author
Both Peter Murphy & Dean Mercado are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.

Peter Murphy has sinced written about articles on various topics from Modelling, Marketing and Web Development. Peter Murphy is a peak performance expert. He recently produced a very popular free report: 10 Simple Steps to Developing Communication Confidence. Apply now because it is available only at:. Peter Murphy's top article generates over 90500 views. to your Favourites.

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