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The Most Successful Business

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Value



Value: The customer's perception of your worth, excellence, usefulness, or importance. Value addresses the customer's question, ?What can this person or company do for me??

Value can be articulated by explicitly answering these questions throughout the sales cycle:

? How much? (what the customer can expect to gain by doing business with you ? in increased sales, lower costs, etc.)

? How soon? (when the customer will be able to receive the value)

? How sure? (proof that the customer will in fact attain the value stated)

Provide norms for the customer so that there is little question of what the customer can expect from you: ?We have a track record of providing a 15% cost savings and 90% product availability within 2 days of order.?

What are norms that your customers can expect you to live up to?

Remember, it is YOUR job to tell your customers what value they can expect ? customers shouldn't have to work to figure out the value themselves. If you don't explicitly quantify the value your customer can expect to receive ? and your competition may be doing this work for your customer ? who is going to win the sale?

Competence

Competence: The customer's perception of your skill, knowledge, and experience with respect to them or their business. Competence addresses the customer's question, ?Can this person or company do what they say they can do??

Competence is demonstrated by the following:

? Completing and implementing an organized and logical sales approach

? Conveying an understanding of the customer and their business

? Demonstrating research and knowledge

? Substantiating your capabilities

? Involving team members appropriately and on a timely basis

The perception of competence is gained over time. As you work these guidelines into your approach to your customers, you will gain credibility and enhance your business relationships.

Trust

Trust: The customer's confidence in your integrity, ability, and intent. Trust addresses the customer's question, ?Do I trust this person??

Trust is demonstrated by the following:

? Using third party introductions

? Providing a letter of recommendation (objective references help build credibility)

? Displaying honesty, candor, empathy, and respect (show that you've done your homework, show a concern for their time and issues)

? Conveying win/win intent (concern for positive outcome/success for both parties)

? Above all, substantiate with action:

o Establish a track record of follow-through

o Set new norms (guidelines for expected behavior that are agreed to and that can be counted on)

Propriety

Propriety: The customer's perception of the appropriateness or properness of your actions with respect to them or their business. Propriety addresses the customer's question, ?Is this person behaving properly or appropriately??

Part of exhibiting propriety is in the way you present yourself. Over half of others? perceptions of you is based ? at least initially ? on your appearance. Therefore, take care in your physical appearance, mannerisms, vocabulary, and business etiquette. If your first ?appearances? occur on the phone, pay special attention to your tone, enthusiasm, and vocabulary.

A second, critical part of demonstrating propriety involves your adaptability to other people. In business, the Golden Rule ? ?Do unto others as you would have them do unto you? ? is usually inappropriate. In fact, if you treat others as you want to be treated, you may end up ignoring their needs, wants, and expectations, which may be completely different from your own.

You must be astute enough to recognize others? needs, wants, and expectations AND you must be flexible enough to treat people the way they want to be treated.

Relate to your customers in a way that makes them feel most comfortable. This decreases ?relationship tension? and increases trust, credibility, cooperation, and the commitment to work with you.

Build your business relationships ? and your future ? by focusing on these critical elements of Value, Competence, Trust, and Propriety.

Terence R. Traut is the president of Entelechy, Inc., a company that helps organizations unlock the potential of their people through customized training programs in the areas of sales, management, customer service, and training. Terence can be reached at 603-424-1237 or ttraut@unlockit.com. Check out Entelechy's website at www.unlockit.com.
The Most Successful Business
?To team, or not to team,? that is the question Shakespeare might have asked were he writing a play on the subject of establishing strategic partnerships. In the early days of industrialization, most companies in the United States opted not to team up with others. Henry Ford believed that the Ford Motor Company should not rely on other businesses. Consequently, Ford owned its own steel mill, iron ore boats, and mines?even it's own electrical generation facility. Today, however, most companies?including Ford?realize that partnering often makes sense. It allows companies to work together, each focusing on what it does best, and spreading the cost and the risk of expensive projects.

Effective partnerships are built when two or more companies can execute an idea or product better than they could on their own. Common reasons for partnering include the need to generate investment capital, or to obtain access to technology, markets, management expertise, or other important knowledge. The first question is whether now is the time to establish a partnership. As King Solomon wrote, ?There is a time to tear apart, a time to sew together? (Ecclesiastes 3:7).

Successful partnerships are based on common interest, trust, communication, and genuine agreement. The prophet Amos wrote, ?Can two walk together, unless they are agreed?? (Amos 3:3). Nevertheless, some companies view partnering as getting everyone to do exactly as they desire. True partnerships, however, involve give and take, openness, and a willingness to cooperate.

Stampings Incorporated, based in Fraser, Michigan, established an operating agreement with Saxonia, a German company. Saxonia provides engineering, special press equipment, and tooling to Stampings, which in turn provides Saxonia with sales, marketing, and customer service support in the United States. A complete, detailed agreement was established between the two companies, outlining the responsibilities of each party, and determining the division of income. Using Saxonia's technology, Stampings has been able to obtain new customers, while Saxonia has quickly entered the U.S. market utilizing Stampings's access to markets and customers.

Stampings has also developed partnerships with its customers?including Bosch, a company well known for partnering with its suppliers. Stampings president Don Veryser says, ?Our first contact with Bosch on a new project is with engineering, not purchasing. We work together to design the needed product, and develop complete quality planning. Meetings are held to work out every detail; we all have input and everybody listens because we understand that our goal is to create the best product at the best price.? No prices are negotiated until agreement has been reached on all the product details.

Veryser has worked with other customers who talk about partnering on projects, but in practice the companies seldom ?walk the walk? when it comes to promoting a longer term relationship. Often they will use your expertise in engineering and then shop for the lowest cost supplier. The buyer then dictates most of the decisions with little thought to the supplier's perspective. ?The communication is top down, not an even dialogue,? says Veryser.

It's important for a business to develop its own philosophy on partnering. Effective models include both a top-down style and a joint-venture style. The key is to determine which style works best for you. Organizations that favor a top-down approach should be honest with their customers and vendors and make it clear that partnerships are not a part of their operating philosophy. King Solomon wrote, ?Through presumption comes nothing but strife? (Proverbs 13:10). Better to establish the ground rules clearly in advance than to create future conflict.

When a buyer contacts a prospective vendor with the intent of creating a partnership to develop a product together, both parties must agree on the style of partnership to be established. The customer always has the last word, but the best partnerships are formed when ideas from both sides can be brought to the table for consideration. Effective partnerships create stronger organizations on both sides of the agreement. Partnerships allow many companies to grow more rapidly, and to leverage effectively the assistance and strength of other companies.

An organization that desires to create partnerships must develop an internal culture that supports partnering. Include in your performance reviews a section for recognizing and rewarding purchasing agents and engineers who successfully adapt ideas from customer input. Place an equal value on ideas without regard to their source and make a point of celebrating each improvement. The key is to cultivate a teamwork atmosphere that encourages cooperation and humility and minimizes individual self-importance and pride. ?For where jealously and selfish ambition exist, there is disorder? (James 3:16).

Determine in advance whether partnering with others is in your best interest. Next, establish what you require and desire in a partnership and then clearly communicate those needs to your prospective partners. A little foresight and planning will help you build strong relationships.
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About Author
Both Terence Traut & Steve Marr are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.

Terence Traut has sinced written about articles on various topics from Leadership, Computers and The Internet and self improvement and motivation. Terence R. Traut is the president of Entelechy, Inc., a company that helps organizations unlock the potential of their people through customized training programs in the areas of sales, management, customer service, and training. Terence can be reached a. Terence Traut's top article generates over 1600 views. to your Favourites.

Steve Marr has sinced written about articles on various topics from Partnerships, Strategic Planning. This article provided by -- The Online Network for Christians in Business. Your source for news, articles, and commentary from a bi. Steve Marr's top article generates over 1600 views. to your Favourites.
7 Things You Should Know About
So that was 7 things you should know about whole life insurance. You may speak to your insurance broker if you need more information about purchasing whole life insurance
 
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