The problem with property managers is that many of them are not professionals. While it's true they may have some management experience under their belt, it may not be for the type of property that you have; or they may not take the job seriously; or they may palm it off onto someone else to care for, which happens often when they have many properties to manage. So how can you be sure to get a property manager that is right for you?
You can begin by looking out for these 7 problems that are common among property managers.
1. NO COMMUNICATION: You should ask for references from each person that you are considering as a property manager and then check with the references on their communication skills. A property manager who doesn't contact you at the end beginning of any rental period or at least a few times throughout the year, will probably end up costing you more time and money than if you managed the property on your own.
2. LACK OF ACCOUNTABILITY: Does the property manager have a good reputation that needs to be kept that way? Is he or she bonded? Is he or she a licensed real estate professional? If the person you select as your property manager has nothing to lose, they really have no incentive to manager your property well.
3. OVER PROMISING: When you are interviewing, does one of the potential manager seem to be overly eager for the job? So much so that they seem to be making more promises that the others? Be careful here, this is not a good thing.
4. TREATING YOU LIKE A NUMBER: Property management companies that don't guarantee you a specific property manager, who you meet yourself, are likely to treat your property as just another number. You want a single property manager or small company with a small management load to ensure your property is given proper attention.
5. NO EXPERTISE OR EXPERIENCE: To avoid problems you want a property manager that specialises in the type of property you have. You don't want a person who's used to dealing with office complexes trying to rent out your mountain get-away. They also need to have a good track record for managing their own properties as well as others.
6. NO RESPECT FOR YOUR CLIENT, TENANTS OR YOU: This actually goes along with being treated like a number, with some slight differences. How do the prospective property managers make you feel? Do you feel positive about them? Do they give you the respect that you deserve? If not then they may not be a good choice, because they will treat your clients and tenants the same way. You can test this be seeing how attentive they are to you. Do they allow you to ask questions and then answer each with equal importance or do they tell you what they want you to hear and not give you a chance to ask anything?
7. COMPLACENCY WITH TENANTS AND YOUR PROPERTY'S MAINTENANCE: You really want a property manager that will be not just active, but proactive, when renting your property and caring for it. Ask about their vacancy percentage and their turnover rate. Both numbers should be very low.
When interviewing property managers, you should make sure to screen them on each of these issues. You need a manager that is proactive, professional and experienced and one who will treat you as a partner by keeping in touch with you and treating your property as if it were their own. If you do this, then you will find an excellent property manager that will not only save you stress and time but increase your rental income and turn your property into an asset instead of a liability that it could become with the wrong manager.