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Losing Is Winning Sometimes
Dragan Mestrovic
February 11, 2006
You as an entrepreneur know about the high importance of the professional look of your business. The more your professional appearance is the more your prospects trust in you and the things you have to offer.
You still are searching for the effective solution that fits all needs for your business. You still are searching for the unique technology that allows you and your employees to work worldwide while appearing unified to your customers and prospects.
The first contact your prospects and customers have with your company is very important.
Keep in mind: “You'll never get a second chance to make the first impression.”
And your first impression begins with the first moment when prospects and customers call you.
I know: You are sick of the fact always giving away your business card with your various phone numbers, office, cell, pager and home number.
You take a look at your pager and you know that you have missed a call. In the worst case your little child picks up the phone at home!
Believe me! Your customers are sick of the fact always to search for you where ever you are and finally don't reach you, or reach you at home with a noisy background.
Fact is: Your customer satisfaction decreases as well as your sales.
The result is: Less profit in your pocket.
Each entrepreneur needs the right sophisticated call management solution which gives his business the look and feel of a big company and the professional image it needs.
The right call management solution gives the caller the possibility to call one virtual toll free number which connects the entrepreneurs' voice, fax, conference calls, & calling card needs.
Calls can be forwarded by the call management system calling the entrepreneur at different numbers where ever he is based, down at home, in the office, on a cellular or any other pre-designated phone number to let him know that someone wants to speak with him. And with Call Screening, he will decide which calls to take, and which to send to voice mail.
While waiting to be transferred the callers can listen to the entrepreneurs' own recorded Company's "On-Hold" message.
The right call management solution gives the entrepreneur the business advantage to setup multiple recordings with audio information on the products, services, or any other information he wants callers to listen to.
"Thank you for calling [your company]. For Sales, press 1, Technical Support, press 2, Billing press 3 etc. Press 9 for the Dial by Name Directory," even though all calls and departments are transferred to the entrepreneur himself.
The right call management solution gives the entrepreneur the unlimited online and telephone interface access to all of his e-mails, voicemails and faxes no matter where the entrepreneur is. He can save them and forward them like any other email message to his email account.
The right call management solution gives the entrepreneur the advantages of changing follow me, addresses, phone numbers, accessing, previewing, saving, or deleting his voice and fax messages online in real time!
Now, from any Internet-enabled computer, he can stay informed and be prepared to conduct timely follow-up with every caller.
In addition to having the ability to access his messages via phone or web, the right call management solution gives him the option to access his messages via Outlook as well.
The most entrepreneurs think: “I can't afford a call management system like the big companies. With my business I really do not have the money to buy new equipment, to sign maintenance contracts and to outgrow technology.”
Believe me! A really good call management solution requires no equipment to buy, no maintenance contracts to sign and no technology to outgrow.
A really good call management solution should be easy to use and last but not least affordable.
A really good call management solution decreases overhead expenses, maximizes efficiency and increases productivity by up to 81 percent while increasing the customer satisfaction.
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