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You might be surprised how many manager feel concerned when they need to leave their business - you see they have fallen short in being able to empower their employees to cope without them. And that's a problem...
When a manager feels unable to be away from their business, because they do not have capable people in place, it must be a very frustrating experience.
Letting Go Through Empowering Your People
Many managers have worked their way up in an organization and feel a close relationship with being in the thick of the work.
They feel that if they don't keep on with the 'doing' they will be falling down on their job somehow - or maybe that their people will regard them as slacking in some way!
So they find it hard to not do the whole job, despite having people around them who would willingly do a bit more.
Empowerment Improves Productivity - A Lot!
Some employees enjoy being able to say, "call back on Monday", or "I can't make that decision, you need to speak with the manager".
They shy away from making decisions they aren't regularly called to make.
If a manager makes all the top decisions and involves his people as a minimum, they will do as they're told, collect their regular salary slip and do only what's asked of them.
It's The Manager's Fault!
It's easy for a manager to let this happen.
Studies have found that managers can be more effective if they allow their employees to act on any decisions, as if they are the managers in charge at that moment.
Most decisions that are to be made, when the customer is in your face, demand immediate resolution.
Delighting Customers With Employee Empowerment!
Customers like to have their problems fixed by the first person they approach. Having an employee call for the manager only causes irritation and frustration.
Or worse, it's a way of passing the blame for the issue in question onto a manager, both by the employee and then the customer.
Managers facing such an intervention are more likely to have annoyed customers to face, which is not much fun for anyone.
Capable Employees Are Good For managers
The truth is, a manager is only as good as the power they give their employees.
By giving employees the capacity to act on the manager's behalf they will benefit incredibly with that level of trust.
And when a manager says, 'Look, do your best and I'll always support you', they will take risks at just the right level for them.
Any manager with that sort of team ethic will benefit hugely from the freedom that comes as a result.
Empowerment Is Good For All
Of course, when a manager has been used to keeping every tricky decision to themselves, it's a bit of a fear to let things go - and it can be one of the best things they can learn to do.
Their people start to feel that they are contributing more fully and, perhaps most importantly, recognize that they can personally make a difference to the success of the organization.
This is the principle of management development through empowerment.
The Difference Empowerment Makes
Any manager who develops the way they empower their people will be pleasantly fascinated at how they see individuals develop as part of the team output.
They begin to reach a level of management development that all managers should desire-a staff that can exist without them.
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