Those who know how to make money selling on eBay know that this huge and still growing marketplace awaits sellers with the right products, the right prices and the right business philosophy. The key to having the right business philosophy is continually doing everything possible to build trust and confidence. Successful sellers know that by continually focusing on building buyer trust and confidence their business is much more likely to continue growing.
The eBay marketplace is unique in the relationship that exists between buyers and sellers. It is not a competitive and adversarial relationship. Rather buyers who know how to make money selling on eBay realize that sellers are much more likely to bid and buy when they have demonstrated that they can be trusted.
There are two primary actions that can lead to developing buyer trust and confidence. Those actions sellers can take are:
Over-deliver in every aspect of your business. Focus everything you do on adding value to the items that you sell. Add a small bonus to products sold, ship on or before committed dates, combine shipping for your buyers, guarantee your merchandise are just some examples.
Over-communicate throughout the sales and shipment process. Post frequently asked questions, immediately answer buyer questions, notify buyers at the conclusion of every auction, notify buyers when their items will be shipped, notify buyers when the item has shipped, and include a ‘thank you’ with every item. Take every opportunity to keep your buyers informed throughout the entire process.
The result of these actions is, among other things, positive feedback. That positive feedback is the gage most eBay buyers use to determine whether they should trust a seller.
Do you want to know how to make money selling on eBay? The answer is simple; develop trust and confidence with buyers and prospective buyers.
