If you want to define a Six Sigma project for your business, you have three major considerations; customer focus, data and methodology.
Customer Focus
For any organization, customer satisfaction is very important. While defining any project, the focus should be on the customer. The output of any process should be planned to meet customer specifications.
An understanding of customer requirements down to the smallest detail is necessary. It is also important to know the level of deviation that may be acceptable to the customer. If the organization requires a product to reach out to new customers, there should be room for its development.
Data Driven
Six Sigma projects are data driven. They are dependent upon the data collected to understand the defects in the process. The project requires the resources to be assigned to the specific unit, standards set and to data collection to find the shortfall in achieving the target.
A proper analysis of the data is important for the success of the Six Sigma project deployment.
Robust Methodology
To solve customer and business issues you need more than just data. A robust methodology, which defines the defect measurement, analysis, improvement and control, must be utilized. It helps maximize business productivity.
The business processes should be based on the customer's ideal requirements.
Project Charter
The project charter is an ideal document issued by senior management that contains a detailed description of the business needs to be tackled. It contains a detailed description of problem and mission statements.
It may even contain the new business opportunities and business threats from competitors. The charter is based on the customer feedback and suggestions.
The problem statement in the charter lists out the essentials of the project and helps the manager to identify the scope of the project. It recognizes the complexity of the project, and the need to break it up into smaller projects to be executed by the team members.
The mission statement allows the project team to understand the relationship between the scope of the project and the larger goals and objectives of the project. The objectives to be achieved are quantified and defined in clear terms.
The mission statement quantifies any defect and its relevance to the customer behavior. Mission statements for different projects are separated to avoid confusion due to overlapping statements.
The project charter is very useful in defining the project for your organization. Managers can refer to it and get an idea about what is being done and what needs to be done to achieve the goal of customer satisfaction.
It allows smooth implementation of the project to achieve all aims and objectives of the process.
