Plum Voice has now released a way for businesses to develop onlinesurveys that can be transmitted by either the web or phone. These new surveysare completely customizable ? allowing you to decide how many questions you?dlike to ask as well as the look, sound and feel of the survey page. After youdesign and send out your survey the IVR hosting system collects the data foryou to review using a plethora of reporting tools.
The new survey application being released by Plum Voice is anInteractive Voice Response (IVR) system. Benefits of this type of surveyinclude that it is cost effective, can serve as an alternate or complement toonsite surveying, and allows people that aren't web-enabled to participate inyour surveys.
To answer an IVR survey, respondents use a dedicated 1-800 numberto complete the survey ? using either verbal comments or touch-tone prompts.Plum Voice's method also allows a respondent to answer via the web ? makingthem the only company providing multimodal surveys through one intuitive surveymanagement interface. This allows the survey to be available 24 hours a day, 7days a week so people can answer when they have the time. It also cuts down ondata entry and coding costs that other survey systems face.
Plum Voice's survey tool allows for 15 different types ofquestions and you are unlimited in how many you can ask. You can reach peoplewith the web or a phone and see the live results as they are recorded. Theinformation that is recorded can be turned into summary reports with datatables and graphical charts that you can print out to analyze and use to watchyour business trends. Additionally, the survey works in English and Spanish forspeech and text-to-speech.
Beyond that you can require a unique IP address or caller ID toensure responses are not being repeated. The survey is easily embedded intoyour own web site if you'd like or it can standalone with your own custom logo.You are allowed to also create custom thank you and redirect pages uponcompletion of the survey with this new IVR survey. And finally, Plum Voiceoffers 24 hours a day, 7 days a week phone support for your hosted IVR.
