One of the major effects of globalization is the growing demand of cost-effective means of communication. Since the number of Internet users is constantly increasing, services based on VoIP technology have a growing demand. People often choose softphone services over regular telephony services, as using VoIP offers significant advantages in comparison with traditional phones. Replacing desk phones with softphone applications is a common tendency both in the business world and among home Internet users. The popularity of VoIP solutions is justified by the effectiveness of the softphone, as this type of application is both easy to use and has a low cost.

Many people choose VoIP technology solutions, because a softphone allows them to make calls directly from their personal computers. This type of software application is very popular with Internet users worldwide because it allows not only voice data transmission, but also exchange of files of considerable sizes, including images. VoIP solutions are constantly improved and upgraded to include more and more advanced features that increase their effectiveness. Learning how to use a softphone is mainly intuitive as its interface is user friendly and similar to the mobile phones? interfaces.

Using a computer and an Internet connection to make long-distance calls at low costs is probably the main reason why so many people choose VoIP telephony over traditional phones. Not only household users, but companies dealing in various industries also tend to use softphone applications on a wider scale. Global communication with their business partners is essential for companies who want to expand on the world market. Such companies often choose VoIP solutions to optimize their communication's budget. Another reason why such broadband phone services are preferred is that using softphone applications also lowers the budget for office equipment, as they are integrated in the database systems used by employees.

Ever since the mid-90s, when VoIP started being used, solutions based on this technology have been constantly adopted, along the lines of globalization and of the increasing communication needs brought about. Traditional telephony services are still in use, but they are often paralleled with softphone applications, both for making PC-to-PC and PC-to-phone calls. VoIP solutions are readily adopted by people who spend a lot of time working at the computer and who find it easy to get used to softphone applications or PC phones as they are often referred to.

Using VoIP technology has few disadvantages, the main one being lack of mobility. Softphone users can only make calls from their PCs, which can tie them to a certain location. However, this drawback is compensated by the fact that many people use PC phones instead of regular landline phones in their workspace. High-quality VoIP transmissions also require a broadband Internet connection and are dependent on the band width available at the moment when the call is made. Heavy traffic can impede proper communication by means of a softphone. The availability of broadband Internet, however, has increased over the years leading to the fact that more and more people use PC phones.

Companies which provide VoIP solutions usually offer a free software application which is easy to install and set up. The interface of any softphone has many customization options and these features help users learn how to adapt such an application to the personal needs very quickly. A softphone includes a contact list, similar to the phone book of a regular phone and a dialing pad window for making PC-to-phone calls. A software application based on VoIP technology allows keeping a track history of the calls made and received, much like the call register menu of mobile phones and also requires the use of a headset, speakers or a microphone.

There are many advantages to software applications based on VoIP solutions, which determine people to replace their traditional landline phone with a softphone. The time of a call made by using a softphone does not impact on the overall cost. Moreover, an application using VoIP technology is integrated in the used system, a feature all users find extremely comfortable. The reduced flexibility that comes with using a softphone and not a mobile is made up for by the possibility of call forwarding when the user is offline. All these considered, IT specialists predict a bright future for VoIP technology, which is slowly but surely replacing traditional telephony.