Murray web site is stingy about information on its own product. The information on the lawn mowers is not more than three or four sentences on each product. With such stinginess, it is no wonder that the product does not get a proper publicity and the result is reduced sale of product. Add to this number of complaints and the result is a dissatisfied consumer.
More Negative Than Positive - Murray Lawn mowers
Murray lawn mowers do not seem to enjoy a market reputation for better product. Many product recalls and many consumer complaints seems to tarnish reputation of Murray lawn mowers. Consumer safety products commission takes up the cases of the dissatisfied consumers and it has recently given instructions for recall of number of Murray products.
Recent Recalls Of Murray Lawn Mowers
Recently about 17 models of Murray lawn mowers were recalled on the orders of Consumer safety products commission. The case related to the safety of Murray lawn mowers and possibility of injury to the person working on lawn mower or just standing nearby.
The recall involved 20-, 21-, and 22-inch walk-behind lawn mowers and some 30-inch mid-engine riding lawn mowers. 38-, 40-, 42-, and 46-inch lawn tractors 46-inch garden tractors were also recalled by the company.
The problem was related to the plastic components of the lawn mowers that cracked when struck by the objects thrown by the blade. These parts could be ejected from the lawn mower completely unexpectedly and the nearby consumer could be injured. As of now no complaints have been received by the commission regarding the injury but the recall was initiated all the same to avoid possible injuries.
The total units recalled were about 8o00 numbers
One thing to be said positive about Murray Inc. was that it co-operated with commission and recalled the defective lawn mowers even before the chances of injury became a reality.
Consumer Complaints About Murray Lawn Mowers
Consumer complaint sites are replete with complaints about Murray lawn mowers. The major complaints were regarding
* Part non-availability: Number of persons reported that parts of Murray lawn mowers were not easily available in the market. This meant that the machines were not available to the users for quite a long time after having spent lots of dollars in purchasing the lawn mowers.
* Incomplete information The web site states that the best place for spare parts is the local dealer but fails to give the addresses of the local dealers. The web site gives the addresses of many countries but fails to give the list of USA Service centers
* Substandard parts: Many consumers have complained that the parts of Murray broke down and made the product useless. The non-availability of the spares added to the problems of consumers.
Once you have a dissatisfied customer, you have a negative publicity, any consumer who says that he/she will not purchase Murray products in lifetime finds many friends, and the result is bad publicity for the company.
