Do you have business questions that are stopping you from really progressing within your market? I know as my business grew I came across road blocks, big and small, that sometimes would put me behind schedule or just stump me. In this article I will answer two of those questions on creating products.

Question:

Do you have to offer a money back guarantee with your products?

What I would do is check with your merchant account because often it is the merchant account that stipulates as far as the guarantee goes and sometimes they even say that you cannot offer guarantee longer than 30 days.

Your merchant account is the best place to start with when trying to determine what kind of guarantee you will offer. The government in your area will have specific rules and regulations regarding this practice and the merchant account is responsible for money coming and going, so they will be following these rules directly. Sometimes the FCC will change their stance, but your merchant account will have the latest and up-to-date information on the rules and regulations.

Check with your merchant account, but they are the ones that typically stipulate how long you can and cannot offer guarantee for.

Question Two:

What kind of percentage would you say is there on thievery, such as people downloading your product then immediately asking for a refund?

With every industry, you will have people who always ask for refunds even when you know they have downloaded your product just hours before. One group that sometimes goes unnoticed is the group that buy your product, then proceed to give their download link, or login information to their family, friends and colleagues, so by the end you have at least ten people accessing one account. If you don't have a tracking system set up this is very hard to detect.

At the start of my business I didn't have a tracking system set up and even though I knew people were sharing my information I had no way of pinpointing exactly who it was and stopping them. Now I have a tracking system that allows me to see how many different IP addresses are accessing my information.

Armand Morin created a product, Product Padlock, which gives you the ability to secure your digital products. Through this product you can actually see who is downloading your product, where they are downloading it from and how many times they have downloaded it.

If you noticed you have got five different IP addresses that are completely different, all downloading your products, then you know that, "Hey, somebody is passing this info around somewhere." So Product Padlock is a great resource for that, but I do not know that I have a set percentage. It just it happens on the allocation but it happens no matter what product I sell.

Find out more answers to your product creation questions by checking out www.InstantBusinessAnswers.com