It's parent-teacher conference time! Some are positive experiences where teachers are able to make great connections with parents. And yet other meetings are foretold by apprehension and met with strife. Over the years, you will encounter the gamut of positive and negative experiences, and everything in between. However, there are strategies you can use to make the best of any situation.

It is extremely important to make a good first impression (even if you already know the parents). Make eye contact with them, and greet the parents with a firm handshake. No weak grips! If you've never met the parents, stand up to introduce yourself. Welcome them with a smile. Remember that you are building relationships, and setting the tone for the conference.

A good way to open the conference is to ask how the student is doing in other classes. Ask about their other grades, and start building an overall picture. You will often find the student's strong and weak areas, and you may even find surprises. I've found students who were failing every class but mine. And I've found the opposite too. A good overall picture can really give you a new perspective on your students.

Always try to say something positive. Even in the cloudiest of situations, you should find some ray of sunshine. And if you do have bad news to share, opening with good news can help ease the transition.

Be objective with bad news. Give truthful and accurate facts, and keep from making speculations. Make sure you have your facts straight! Work with parents, and try to offer suggestions. Most parents will look to you for ideas. Plan what you'll say ahead of time. If you've taken the time to get to know your students well, you'll find the conferences easier.

Positive parents are what we all expect and hope for. They come in with an open mind, are pleasant, and are willing to both listen to your comments and help with solutions to problems that do occur. These are often very short conferences at the middle and high school levels. The parents have heard the stories all before, and with good reason; students whose parents regularly attend conferences have higher grade averages and fewer instances of behavior problems than those students whose parents rarely interact with school personnel.

The truth be known, many parents are intimidated by teachers. Many do worry that their concerns and critiques will be turned around and used against their kids. Even though teachers find this entire concept laughable and preposterous, it does, nonetheless, cross many parents' minds.

So, what do you do with a hostile parent? Diffuse the situation by being patient and listening. Sometimes its hard to just listen while parents are going off on you. They may be right or wrong, misinformed or even plain out of line. It is only a mistake to interrupt them, especially if they are on a roll. Stop yourself, focus on what they're saying, even take notes to show you're listening, and let them burn themselves out. Sometimes the hostile parents are looking for an audience, and sometimes they just need to vent. By giving them the time to 'get it all out of their system', you allow them to calm down so you both can reasonably discuss the situation.

Be sure to stand when they leave, again this is being courteous and polite. Thank them for attending. And let them know you'll contact them if anything changes. Parents generally want to be kept informed about their kids, both the good and bad.