With the SmartServices Solution Suite, it is now possible to see in real time where your employees are. Through the unique GPS mobile tracking mechanism, it is possible to know the movement of your field staff. Get real time updates on customer orders, billing information and lots more. You no longer have to wait for your field staff to come into office to get real time reports. It all comes in seamlessly through the power of the SmartServices tracking system for Blackberry.
Job allocation and employee dispatch
According to the priority of the customer visit you can reassign task schedules. The mobile tracking system from SmartServices lets you send instant messages to your field staff as and when new tasks come in. Then, depending on the logistical location and proximity to the customer destination, you can redeploy your staff accordingly. This GPS mobile phone tracking mechanism brings in a new level of efficiency across your field staff, while also helping you save time and money in the process.
Customer billing, orders and real time reporting
No more waiting for your field staff to report into office at the day's end for customer order information! The unique SmartServices mobile tracking facility enables you to instantly receive updates on the latest customer orders from your field staff. Tracking field staff and monitoring productivity levels just got easier and faster! As soon as sale takes place, you receive an immediate message from your field staff about the order completed.
Real time reporting is another novel feature in the SmartServices Solution Suite. This revolutionary tracking system for Blackberry enables you to compile and sort all of the customer order information to arrive at concise reports. The software sorts and compiles all of the information to prepare in-depth, incisive reports that are completely customized based on client requirements.
Special ETA feature
The unique ETA feature, also known as Estimated Time of Arrival helps you keep track of impending customer visits. Whenever a customer is expected to visit your business premises, you get an instant alert of the same. Through the GPS mobile phone tracking facility, you are able to be prepared for a customer visit all the time! This raises your customer satisfaction score immediately as you are better equipped to handle surprise customer visits.
Effective resource management
With business automation comes the ability to effectively manage your resources and SmartServices does all of this and more. In addition to its unique mobile GPS tracking feature that lets you monitor field staff movement, you also get to redeploy your staff based on priority customer visits and tasks. You get instant and real time updates on customer orders, which help you arrive at in-depth reports too.
