This is a lawful process that is regulated by the Ministry of Justice. We have established this service in order to assist the consumer in upholding their rights. The premise for our solution is based on upholding the Consumer Credit Act 1974 and other statute laws. Our administrative and legal team will provide you with a comprehensive service in order for you to enforce your rights as a consumer and ensure that you have not been a victim of a breached contract or improperly executed agreement.

Some people believe it is wrong to use the content of the Consumer Credit Act 1974 as a means of assisting debtors in avoiding payments. One of the main themes to the Consumer Credit Act is that there is openness and honesty in lending. If these principals are to be pursued it is necessary that the options arising from the Act, rights, obligations and irregularities can be identified and, if necessary, challenged.

Morality is often difficult to rationalise. We have found that asking the following question and deciding on the answer handles the morality issue. If you had lent a Loan Company money and had broken the contract between you and the Loan Company, would they challenge that outstanding debt and seek recompense? If it is seen to be morally correct by the lenders including banks and finance institutions to take away people’s houses and other property for late payment of a loan, then surely the same rules should apply in reverse? This is currently happening on a daily basis.

Is there an alternative route of redress?

Assistance can be sought from organisations such as the Citizens Advice Bureau, National Debtline, Consumer Credit Counselling Services or alternatively the Financial Ombudsman. In addition to this it is possible to undertake an audit/claim against the lender by the individual. The individual must decide if he wants the cost and complication of contacting his lender and coordinating lawyer activities in order to try to do this himself. If he does not want that responsibility then we are here to help. He will have the comfort of knowing that all the activities are handled by experts for a reasonable fee for the service that you receive.

Can I keep using my card while making a claim?

Yes you can keep using your card; however your expenditure on the card must remain consistent with the previous spending patterns and you should not seek to add significant amounts to your card balance or increase your credit limit. A high expenditure on the card after a claim has been presented may affect the success of your action.

Do I need to use a claims manager?

We believe that we offer very good value for money. Our customers feel more optimistic about reaching a favourable settlement to their claims, and save themselves a lot of time and frustration by having us manage their claim. However the choice is of course yours and you are fully entitled to make a claim yourself. If you decide to represent yourself, there is no reason why with enough time, persistence and knowledge you wouldn’t be successful. We would however urge you to consider whether you have the time, the experience, the industry knowledge and the appetite for it.