Yes, it is true! With the SmartServices Solution you can receive all the updated and real-time information pertaining to billing and customers orders within seconds. Your field staff can send in this crucial information as and when it happens either through their Blackberry phones. Our wireless data integration enables easy communication between Blackberry phones and PCs as well as PC to Blackberry. This opens up a whole new world of possibilities as all information is available within the click of a button.
Compilation and sorting of information
Not only does our SmartServices Solution help you receive instant and real-time billing and order information, it also compiles, sorts and customizes this information to make it ready for reports. Depending on the average time your field staff has spent at every customer location your reports can be customized accordingly. Since you receive all of this information ready for report preparation you can save on those precious minutes at the end of the day!
Estimated Time of Arrival
Our SmartServices Solution also helps estimate critical information like ETA or Estimated Time of Arrival. If a Field technician is scheduled to arrive at a location between certain time, you can stay well-prepared in advance using SmartServices Solution. Using the GPS technology you can track Field technician arrival times and plan on activities and agendas beforehand. This will further improve the quality of service, sales activities and reduce down time which will improve customer relations In fact, many of our clients have even said that the SmartServices Solution ETA information is so crucial, it could make or break their annual maintenance contracts.
Task schedules and reallocation
The easy integration between Blackberry to PC and PC to mobile phones opens up a new wave of possibilities. You can receive updated task schedules, send re-allocated tasks to your field staff and redeploy your employees depending on the relative priority of a customer visit. The benefit of our SmartServices Solution is that you can achieve all of this in real time, with the click of a button ..on the fly.
Tracking without compromising on privacy:
Employees can be tracked during work hours with our Betaar3 Tracking without
compromising field Staff privacy.
There can be some resistance while implementing tracking solution. Betaar3 Tracking offers user friendly unavailable and available feature which is design to protect Field staff privacy. This feature enables an employee to get into unavailable or available modes. When an employee is in unavailable mode, he/she can not be tracked, thus enabling them to focus on personal commitments and protect their privacy as well.
