How can I establish an open account?

Please send three trade references and the name of bank and your account number to establish an Open Account. Initial credit approval takes weeks.We will give a full refund on goods up to 30 days after the day of purchase. You must have your original receipt and the merchandise must be in NEW condition. We will make an exchange or refund on the merchandise amount only. We do not make it refund on special orders.

How long before we can expect our order?

Generally, if the items are in stock, we ship out orders in 1-3 days after we receiving payment. If items are on backorder, we normally ship out 7-10 days after receiving an order. Finished favors take 3-6 weeks, depending on the size of the order. Keep in mind the UPS takes 3-6 working days to deliver, depending on where you are located.Go to the Customer Service Account information page. This page lists all your orders. To check the status of an order, click on the date your order was placed.

Can I receive a proof of my ribbon order?

If you are having your own custom logo printed on the ribbon, we will automatically provide you with a proof.

Do you give volume discounts?

Our prices are very competitive as it is. thus, we do not offer discounts. However, we will definitely try to match any written quotes you can get to us.No, we only accept Visa, Master Card, and Discover credit cards with billing addresses that have a USPS Zip Code and an address within the U.

Do you ship overseas?

No, sorry, not at this time. We do however ship to Alaska, Hawaii, any United States territories or possessions. We also ship to APO/FPO addresses. In other words we ship to USPS addresses and zip codes.We have gone to great expense to create a child sized city, from the inflatables down to the artwork on walls and party room. We take pride in the decoration of our facility and we feel confident that you will too.

Do you provide favor samples?

Yes, we do. Due to the high volume of requests for samples, we have to charge our customers the cost of the finished sample item plus $3.00 shipping & handling for every item. Colors for samples will be subject to the colors we have on hand. We will, however, do our best to match your requested colors. No personalization will be available on samples (random samples only).Yes, please View Return Policy for details. Merchandise must be returned within 30 days of receipt of order with a return authorization number. Only unused and unopened merchandise with its original packaging and accessories will be accepted. All returns are subject to a minimum 15% restocking fee, therefore we encourage you to estimate your needs as closely as possible.