On the market today are many affordable Knowledge Base Software solutions that easily integrate with your current website to provide online support to your clients. Knowledge Base Software is available in hosted and non-hosted versions and can be purchased according to the number of administrators needed to manage the articles.
Transitioning to an online support environment is not complicated; the most time consuming component is ?placing? your content into the knowledge base. When considering products, look for software that allows for easy importing of word processing files, uploading images, as well as accommodating searchable file attachments. In no time and with little manpower, company documentation can be efficiently organized into the knowledge base tree.
Shifting the mindset of your customers to a self-help scenario need not be a scary endeavor. The following are a few of the recommendations highlighted in a report published by the ?Association of Support Professionals?.*
Encourage customers to search the Web first: Web support should be emphasized in company publications as the preferred method of support. Customers using telephone support can often be coaxed to try web support through ?on-hold recordings? recommending the speed and simplicity of this Web service. Fine-tune your Web navigation: Often small changes in your current website navigation can result in huge gains for self service. For example, replace typical support contact email addresses with prominent links such as ?Ask a Question? or ?Find Answers? that link directly to the knowledge base. Duplicate the links in multiple locations throughout the site.
Post new knowledge base content quickly: When your telephone support staff gets issues that are not addressed in the knowledgebase, create a system where they promptly send an alert to knowledge base administrators. Some knowledge base systems allow end users and/or telephone support staff to create new articles on the fly, which get sent to admin for approval. This keeps the knowledge base constantly updated.
Look for new ways to leverage support site investments: The infrastructure of a Web support site can sometimes handle other customer-related tasks such as downloads and the distribution of beta information. The architecture is in place and the interface is already familiar to the customers. Security can be set by administrators as desired to manage permissions.
Soon your customers will be empowered to find answers to their own questions on your website, all-the-while saving your company money. * Doing More With Less, Published by The Association of Support Professionals, pgs. 2-3.
Copyright 2006 Anne Sych
Web Based Knowledge Base
Article submission is a great way of generating traffic to your web site. You can write keyword rich articles and submit them to various article directories. Use the resource box of the article to add links to your web site to generate traffic to your web site.
The one way to get more web traffic is to advertise your website on the web site offering pay per click programs.
Search engine optimization is indispensable for a successful online business. Generally, whenever a web surfer is searching for something in particular on the web, he or she takes the advantage of the search engines. The search engines help you in generating a lot of traffic. No web sites can survive in the online world today without the proper flow of web traffic. The web sites need to get regular flow of web traffic. The regular flow of web traffic will ensure that you will get more business. The more web traffic you get, the better are your chances of making money online. There are many ways of generating lots and lots of money through web traffic. If you want to achieve this goal, you can do so by following certain steps. These steps will lead you towards making money with search engine traffic.
I know that as informative as this article is, it might not adequately cover your web traffic analysis quest. If this is so, don't forget that the search engines like Dogpile.com exist for looking up more information about web traffic analysis.
To make more money with traffic building is to write articles and submit them to various article directories. Use the resource box to put the link to your web site.
Generating web traffic is crucial for the survival and success of a web site. No website can survive without a regular flow of web traffic towards itself. If you want your web based business to be a success you need to make sure that your web site gets a huge flow of web traffic. Without doing so it will not be possible for you to stay in business. You can survive the competition only if you keep on receiving lots and lots of web visitors.
Another benefit of web site submission is that web site submissions offer you with the fundamentals of what a web site is supposed to have in it and give you with keys on how to boost traffic. Most of the people today make certain that their web site is designed according to the submission requirements of various search engines.
It was intriguing to find that many people, oblivious of their background, found this article related to web traffic analysis and other increase website traffic, traffic analyzer, and even traffic to the website helpful and information rich.
Both Anne Sych & D Kulkarni are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Anne Sych has sinced written about articles on various topics from Software. Written by: Anne Sych, Marketing Manager for Novo Solutions, Inc. Novo Solutions, Inc., is an Independent Software Vendor (ISV) in Virginia Beach, Virginia specializing in Customer Support Software. Free trial versions of the. Anne Sych's top article generates over 590 views. to your Favourites.
D Kulkarni has sinced written about articles on various topics from PPC Advertising, Blogging and PPC Advertising. So here is chance to get your free tips on and in addition to that get basic informa. D Kulkarni's top article generates over 22200 views. to your Favourites.
