C21 Communications, VoIP is a Fixed Mobile Convergence solutions provider and exclusive distributor of TOPEX products in the UK. It concludes from a recent benchmark study on mobile VoIP and Fixed Mobile Convergence by Aberdeen Group: organisations deploying mobile VoIP report saving over ?75 per user per year and an average return on investment (ROI) of 49 percent. The analysts said best-in-class organisations leverage mobile VoIP for productivity and cost savings.



The report analysed organisations’ use of mobile VoIP to better understand how Best-in-Class organisations used the technology to improve their workforce’s productivity and lower their cellular costs. In fact 69% of organisations surveyed look to mobile VoIP as a way to enhance productivity, while 60% also expect to reduce their cellular costs. Over 300 organisations worldwide contributed their experiences to the study in order to be heard.

The best-in-class organisations represent the top 20% of the responding organisations and are defined on the basis of Process, Organisation, Knowledge and Technology. "Best-in-class organisations deploy a mobile VoIP solution for the productivity benefits first and for the lower cost second," said Philippe Winthrop, Research Director for Wireless and Mobility research. "They are using mobile VoIP to develop seamless coverage capabilities within the enterprise and implementing tools such as mobile instant messaging to provide their employees a mobile dimension to their unified communications solution."

Additionally, the study found best-in-class organisations are four times more likely than others to have a high level of expertise in integrating their mobile VoIP solution with other unified communications solutions. "They understand how to most effectively leverage the technology for a unified and mobile voice and data network."-Winthrop.

Media gateways and fixed cellular terminals provided by C21 Communications offer connectivity between 2G/3G mobile networks, PSTN and VoIP networks for Least Cost Routing and Fixed to Mobile Convergence applications.