Whether your restaurant is long-running or brand new, it could very well have organizational problems that lead to inefficiencies, confusion and mistakes, and stress for your employees. A professional Restaurant Service Consultant can provide solutions that will make your restaurant run like a clock, leading to happy staff and satisfied customers—and greater revenues.



Restaurants are obviously difficult to run well, and even the most seasoned restaurateur can sometimes use a certain degree of outside assistance and an objective, critical perspective. A professional Restaurant Service Consultant is specially trained to find flaws in the running of the dining room, and to train waiters to perform at their best.

There are two key aspects of Restaurant Service Consulting. First, a consultant will perform a thorough evaluation of the dining room and its operations. Second, they will train the wait staff to work most effectively and efficiently within a well-run system.

If you've ever watched one of those popular restaurant makeover shows on television you'll have a rough understanding of what's involved. The consultant will prepare diagrams of the floor plan, analyze the seating arrangements, the menu, the staff schedules, even the out-front advertising the restaurant provides. A consultant will seek constructive feedback from long-time staff and even from customers to better assess the opinions and concerns of everyone involved.

Even the already well-trained wait staff and kitchen personnel can suffer considerable stress and become easily confused if the way the system works is problematic or poorly organized. The Restaurant Service Consultant knows what to look for and how to find bugs in the system. Only when an ideal plan is in place can the wait staff be trained to work within it.

Properly trained employees help to ensure a more consistent style of customer service, providing less errors and more positive overall experiences for the diners. Good dining experiences translate into repeat business, good word of mouth, and, ultimately, greater revenues.

A major component in poor restaurant performance is communication problems. There are usually gaps in understanding between the needs and expectations of management, front-of-house staff, and the kitchen. A Restaurant Service Consultant is well-trained in ferreting out these kinds of stumbling blocks and coming up with concrete solutions to improve communication among everybody.

Some restaurants have serious structural flaws that need major interventions. But even an established, well-run restaurant can benefit from professional Restaurant Service Consulting. Sometimes practices become entrenched and a restaurant fails to change appropriately with the times. Many owners might be reluctant to change, or feel embarrassed or intimidated subjecting their restaurant to outside scrutiny. But it is no badge of dishonour or mark of shame to subject your business to an objective outside review. Big corporations do it all the time!