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Worst Insurance Customers Ever! Is It Their Fault Or Ours? "Are my customers really screwing me by not keeping the appointment... by not making the "buy" decision... by asking questions which I have answered already?"If your answer is, "yes" - I agree with you, they probably are screwing you! If your answer is, "no" - I agree with you to... Similar Editorial : by Robert A. Kelly. | Source : Corporate Strategies