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Frequently Asked Questions

QIs there any risk of using refilled cartridge?

ANo, at all! There is no difference on the printing results printed by refilled cartridge.With guarantee of 100% money return for the sake of customers' satisfaction, which is our major priority, we prove that this guarantee assures that there is no risk in using our product.

QHow many times the toner or inkjet cartridge can be refilled in X-fill?

ARefilling of ink on the inkjet cartridge can be done repeatedly if the condition of Circuit can be detected by printer and the Nozzle is not broken or clogged, and the sponge inside the cartridge is still in a good state. For toner, as long as the spare part on your toner is still in a good state, you can refill the said toner. If there is damage spare part, then your toner has to be reconditioned

QHow is the process of cartridge-refilling in X-fill?

AInitially, the cartridge is check especially o n the physical and circuit condition then it is scaled to obtain the weight at that time. After that, the cartridge Nozzle is cleaned by using Ultrasonic Cleaner, and then the process of suction is executed to remove the ink residue and air inside the cartridge. The cartridge is then scaled again and adjusted to the module of cartridge weight. After that, the process of refilling is done via Nozzle by using X-fill machine. The duration needed is more or less 1 minute. It is then scaled again and the printing is tested.

QHow long is the time taken to refill the cartridge?

AThe process of refilling usually takes time more or less 1 minute. However, the whole procedure which is started from the stage of checking, cleaning, suction until the process of refilling itself takes time less than 5 minutes. It may take longer time if the condition of the Circuit & and Nozzle of the cartridge is not pretty good and need to be repaired.

QHow much is the volume of the ink or toner used in the process of refilling in X-fill?

AX-fill has a basic standard for each cartridge and toner model. The said basic standard is compliant with the volume of original cartridge.

QWhat is guarantee given by X-fill refill centre against our product?

AWe guarantee that the cartridge will not be leaky, so that it is impossible to damage the printer. X-fill also use ink with premium quality from Korea, resulting the printing with the same colour as resulted by the OEM cartridge. Guarantee of 3 months or until the ink is empty (which one happening first) is also applicable on each of our products. However, we do not offer any guarantee for the damaged print head/printer hardware.

QHow long is the time for the storage of refilled cartridge?

AIt would be better if the refilled cartridge is stored no longer than 2 months, and be stored in a the whole package in room temperature. If you have troubles, you can visit our outlets for rechecking your cartridge.

QDoes X-fill offer the service of take and deliver?

AYes, we offer the service of take and deliver with terms and conditions apply. Please contact our closest outlets for further information.

QWhy does the franchise business of X-fill become the most suitable choice?

AJoining X-fill is a big chance for entrepreneurs to gain high profit the the proper number of investment. Due to the business concept of simple system and the most up-to-date refill technology offered by X-fill, and the high rate of brand-awareness, it is proven that X-fill is the most suitable business choice.

QFor the CISS cartridge without hoses bought in X-fill, how and how long the time taken to refill the cartridge?

ARefilling the CISS cartridge without hoses is very effortless; the process of refilling usually takes time less than 5 minutes for the first refilling. The process of ink-refilling is very simple due to the shape of small bottle covering designed in such a way that the ink will not be spilt when being poured.

QIs the process of refilling for the CISS cartridge complicated and disorganized?

AThe refilling is not complicated. If you do it carefully, it will not be disorganized but small accident may happen anytime. On the first refilling, it may dirty your hands. However, it can be overcome by washing them with water and soap. After several times of refilling, it is assured that the risk of being spilt will be reduced.

QHow is the way to treat the CISS cartridge without hoses?

AThe CISS cartridge without hoses has to be treated to prevent the ink dryness on the outlet where the ink is released, or the chip damage due to short circuit problem. Therefore, make it be a habit to fill-in ink into the cartridge before the cartridge is totally empty or to fill-in ink immediately after the cartridge is empty, do not close the air perforation on the cartridge, and do not fill-in the cartridge too full because it will cause the cartridge cannot print.

QDoes X-fill sell 6 ink colours for some types of printer?

APrinters with 6 colour of cartridge are designed to yield better colours in photo-printing. X-fill provides the ink with colour of Light Cyan and Light Magenta in the package of 100 ml bottles having high quality.

QI interest to gain further information on the business of X-fill. How can I gain the information?

AVisit our business opportunity on our website for further information on this potential business chances, or send email through email enquiry and in 24 hours we will contact you and answer all of your questions about the business of X-fill.

QHow can I assist to recycle empty toner or inkjet cartridge?

AThe easiest way is to bring it to the closest X-fill outlets to be refilled. However, you can bring the unused cartridge to us to be discarded in an environment-friendly way.

QWhere is the closest X-fill outlet?

AVisit our website for the closest outlet, we also provide the address, telephone number, operational hours and map of location for your convenience.

QDoes X-fill sell other goods besides inkjet cartridge and toner laser cartridge?

AYes! We always try to add our quality products so that we can satisfy our consumers. Send email enquiry of your suggestion against our new products you wish to see in our outlet.

QAn opinion exists that the refilled cartridge cannot perform as good as the new one. Is that true?

AX-fill uses the transparent method of refilling. 100% passes through the nozzle without damaging the initial condition of your cartridge. X-fill use ink and toner powder with premium quality, the printing result by the printer refilled with X-fill will show the quality of X-fill ink. The toner refilled with a right way will result in printings which cannot be easily to be differentiated with naked eyes when compared with the ones printed by the original one. We believe that you will be satisfied with the quality of our product.

QWhat can I do to keep my empty cartridge in order to be able to be refilled?

AThe followings are 2 tips to keep your cartridge in order to be always in a good condition which is ready to be refilled. First, store the cartridge with the position of print head face the lower part in order to stay moist, then bring your empty cartridge for immediate refill after being removed from the printer. It will prevent ink from dryness that can be damage your cartridge Nozzle.

QCan I print as many as the original cartridge by the cartridge refilled in X-fill?

ANo one can guarantee the amount of printing from the inkjet cartridge because the use of ink on the printing varies depends on the printing materials. However, the cartridge refilled in X-fill has the same volume of ink as the original does.

QCan the spare part of my toner get damaged?

AYes, it is definite that the spare part of your toner cannot be durable forever. In average, the drum should be replaced after being refilled twice, depends on the use of the toner. The durability of the drum depends on the printing. Since the said drum is the "heart" of the toner, the drum has to be in a good condition to yield the good printing result, as well as other spare parts on your toner.

QWhy do I find that outlets of non X-fill offer the cheaper price than X-fill?

AIt is always present other outlets offering the cheaper price for any products or services. High quality and 100% consumers' satisfaction is the major priority of X-fill. Most of the other outlets only open or perforate the cartridge you bring then inject ink into your cartridge. It explains why they make a seal on your cartridge. Only in X-fill, the refilling is 100% via the nozzle through a machine without changing the initial condition of your cartridge. Guaranteed!

QHow is the way to store remanufactured cartridge I bought from X-fill?

A It is important to not or open the package before usage, and to not to store more than 2 months after purchasing. X-fill suggests to always asking for printing test at the time of purchasing for the perfect result. And bring your cartridge back to the outlet where you bought it if you get troubles.